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Unable to open the console after upgrade

i got the following error when i open the console.

tried article 118513.aspx but non of it working!

Help me plz

Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513.
at Sophos.UIController.IdentityServiceAbstracter.EndRetrieveSessionToken()
at Sophos.UIController.UIControl.InitializeModulesDependencies()
at Sophos.UIController.UIControl.<Initialize>b__b()
at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
at Sophos.UIController.UIControl.Initialize()

----- [outer exception] -----
-- error: 0x80004005 (Unspecified error)
-- facility: Generic (System)
-- source: Sophos.UIController

at class ATL::CComBSTR __thiscall UIControl::initialize(class ATL::CComPtr<struct IDispatch>)
at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

:44483


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  • Hello Flik,

    did you also try the steps outlined at the end of item 4. (around the Note:) under What to do, namely

    check the URL (address=) in the <client> <endpoint ...> tags

    check the userPrincipalName value

    temporarily remove the <identity> sections?

    Please see the article for details. There have been some changes in the details of the communication method from 5.1 to 5.2.

    If none of these helps I think it's better to contact Support directly-

    Christian

    :44495
Reply
  • Hello Flik,

    did you also try the steps outlined at the end of item 4. (around the Note:) under What to do, namely

    check the URL (address=) in the <client> <endpoint ...> tags

    check the userPrincipalName value

    temporarily remove the <identity> sections?

    Please see the article for details. There have been some changes in the details of the communication method from 5.1 to 5.2.

    If none of these helps I think it's better to contact Support directly-

    Christian

    :44495
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