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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    Hello XM,

    when you import from AD the group structure should be built and the computers (if you have selected Computers and containers) appear in the correct group (not Unassigned - but see below).  Protect computers should then immediately be available (unless SUM has not yet successfully downloaded the software).

    As you have upgraded you have an existing environment and computers running Sophos will connect to the management server (they should already have done so). But things can get complicated here.

    Again, please start a new thread with this issue if possible - this one is getting convoluted. A few questions:

    • After you have upgraded SEC - were your computers still there?
    • Was and is Sophos installed on at least some clients? If so - did they report to the console?
    • Why did you import from AD? To find new computers (or have you deleted the existing ones)?

    Furthermore, one or two screenshots showing duplicates might help (preferably with the Computer Details tab open)

    Christian

    :22969
Reply
  • 0

    Hello XM,

    when you import from AD the group structure should be built and the computers (if you have selected Computers and containers) appear in the correct group (not Unassigned - but see below).  Protect computers should then immediately be available (unless SUM has not yet successfully downloaded the software).

    As you have upgraded you have an existing environment and computers running Sophos will connect to the management server (they should already have done so). But things can get complicated here.

    Again, please start a new thread with this issue if possible - this one is getting convoluted. A few questions:

    • After you have upgraded SEC - were your computers still there?
    • Was and is Sophos installed on at least some clients? If so - did they report to the console?
    • Why did you import from AD? To find new computers (or have you deleted the existing ones)?

    Furthermore, one or two screenshots showing duplicates might help (preferably with the Computer Details tab open)

    Christian

    :22969
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