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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    Hello XM,

    any indication what it is doing during this time? The Application Event log might have some details. Once it is up again I'd check what is running using Process Explorer - this and Process Monitor could also help in finding out what it does before shutting down.

    I assume you are still getting errors after restart and SEC doesn't run? Please provide as much detail as possible.

    Christian

    :22557
Reply
  • 0

    Hello XM,

    any indication what it is doing during this time? The Application Event log might have some details. Once it is up again I'd check what is running using Process Explorer - this and Process Monitor could also help in finding out what it does before shutting down.

    I assume you are still getting errors after restart and SEC doesn't run? Please provide as much detail as possible.

    Christian

    :22557
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