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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    Hi Jak,

    Sorry, i am not clear.

    run :

    sc config "Sophos Management Service" Depend= "SQL Server (MSSQLSERVER)"

    Note: You will probably need to change the name to your SQL Server Service.

    this one is run at cmd.exe right? and probably need change the name, that is what name and need change to what?

    other thing, now when restart SEC server will very  long time,need 2 hours can compeleted restart,  show operations in progress, please wait, machine will auto shut down when operatiions compeleted.

    Thanks & Regards

    XM

    :22545
Reply
  • 0

    Hi Jak,

    Sorry, i am not clear.

    run :

    sc config "Sophos Management Service" Depend= "SQL Server (MSSQLSERVER)"

    Note: You will probably need to change the name to your SQL Server Service.

    this one is run at cmd.exe right? and probably need change the name, that is what name and need change to what?

    other thing, now when restart SEC server will very  long time,need 2 hours can compeleted restart,  show operations in progress, please wait, machine will auto shut down when operatiions compeleted.

    Thanks & Regards

    XM

    :22545
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