Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 29 replies
  • Subscribers 1 subscriber
  • Views 30400 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


This thread was automatically locked due to age.
Parents
  • 0
    Hello XM,

    one more thing: if, after following Jak's advice, you are still getting the login failure, please try the following:
    Stop the Management service. Add the Sophos Management User to the (Windows) Administrators group. Start the service. If it keeps running, verify that everything (well, more or less everything) is working as it should. Stop the service again, remove the user from the group. Start the service again. If it fails again, let Support have a look at it. If it keeps running, you are done.

    Christian
    :22525
Reply
  • 0
    Hello XM,

    one more thing: if, after following Jak's advice, you are still getting the login failure, please try the following:
    Stop the Management service. Add the Sophos Management User to the (Windows) Administrators group. Start the service. If it keeps running, verify that everything (well, more or less everything) is working as it should. Stop the service again, remove the user from the group. Start the service again. If it fails again, let Support have a look at it. If it keeps running, you are done.

    Christian
    :22525
Children
No Data