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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    It looks like the SQL Server process hasn't started before the Sophos Management Service.

    You could try making the Sophos Management Service dependant on the SQL service, see if that helps, e.g run:

    sc config "Sophos Management Service" Depend= "SQL Server (MSSQLSERVER)"

    Note: You will probably need to change the name to your SQL Server Service.

    This should, in effect add the SQL server service to the DependOnService value under:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Sophos Management Service \

    You could see if that helps

    Regards,

    Jak

    :22523
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  • 0

    It looks like the SQL Server process hasn't started before the Sophos Management Service.

    You could try making the Sophos Management Service dependant on the SQL service, see if that helps, e.g run:

    sc config "Sophos Management Service" Depend= "SQL Server (MSSQLSERVER)"

    Note: You will probably need to change the name to your SQL Server Service.

    This should, in effect add the SQL server service to the DependOnService value under:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Sophos Management Service \

    You could see if that helps

    Regards,

    Jak

    :22523
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