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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    Hi Christian,

    Thanks your help,follow your steps can start sophos management service now , but now still got one issue, when restart server, the management service cannot auto start, must manual click start, below is server restart after the event log

    Event ID : 8025

    There is no database connection. management service will be shut down.

    Event ID : 8004

    Initialization failed.

    step : creating a database connection

    error : std::runtime_error

    data : cannot open database "SOPHOS50" requested by the login. the login failed.

    Please help check what hppen.

    Thanks & Regards

    XM

    :22511
Reply
  • 0

    Hi Christian,

    Thanks your help,follow your steps can start sophos management service now , but now still got one issue, when restart server, the management service cannot auto start, must manual click start, below is server restart after the event log

    Event ID : 8025

    There is no database connection. management service will be shut down.

    Event ID : 8004

    Initialization failed.

    step : creating a database connection

    error : std::runtime_error

    data : cannot open database "SOPHOS50" requested by the login. the login failed.

    Please help check what hppen.

    Thanks & Regards

    XM

    :22511
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