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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    Hello XM,

    -sourceVersion=50

    is invalid for SEC5.0 (it would be valid with the soon to come 5.1). sourceVersion is version you are upgrading from, the result is always the current version. Thus, as I wrote here, -sourceVersion=47 is the applicable value. I suggest you re-init the SOPHO50 database before running UpgradeDB.exe again. Use InstallDB.bat from the %ProgramFiles%\Sophos\Enterprise Console\DB\Core directory.

    As to the Patch error - it might be the consequence of the SOPHOS50 database not yet being correctly initialized. So you should ignore it until the database has been successfully migrated. 

    HTH

    Christian

    :22487
Reply
  • 0

    Hello XM,

    -sourceVersion=50

    is invalid for SEC5.0 (it would be valid with the soon to come 5.1). sourceVersion is version you are upgrading from, the result is always the current version. Thus, as I wrote here, -sourceVersion=47 is the applicable value. I suggest you re-init the SOPHO50 database before running UpgradeDB.exe again. Use InstallDB.bat from the %ProgramFiles%\Sophos\Enterprise Console\DB\Core directory.

    As to the Patch error - it might be the consequence of the SOPHOS50 database not yet being correctly initialized. So you should ignore it until the database has been successfully migrated. 

    HTH

    Christian

    :22487
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