This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SEC 4.7 upgrade to SEC 5.0 fail

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

This thread was automatically locked due to age.

Parents

0 xm51 over 13 years ago

Hi Christian,
When i try reun upgradedb.exe show below error. but i checked at regedit show initial catalog=SOPHOS50
C:\Program Files\Sophos\Enterprise Console>upgradedb.exe -debug -sourceVersion=50
02.03.2012 10:41:14      ... successfully completed.
02.03.2012 10:41:14 Validating parameter values ...
02.03.2012 10:41:14 Invalid source version: 50
02.03.2012 10:41:14 Exit code 1 (Invalid command line qualifier.)
and i am check event show error
Log Name:      Application
Source:        Sophos Patch
Date:          3/2/2012 10:42:32 AM
Event ID:      1030
Task Category: (2)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:
Description:
PID 3652 : TID 1
An error occurred while processing the Sophos patch package.
-- Sophos Exception Details --
Source Message: Sophos feed processing error.
Source:
Source Timestamp: 3/2/2012 10:42:31 AM
Source Machine: HKINFRAAV1
Source Exception Type: Sophos.NAC.Core.ExceptionManagement.EndForceException
Source:
Source App Domain: PatchDataLoader.exe
Source Thread Id: 1
Source Thread Identity:
Source Win Identity: IAPPARELINTL\sophos.adm
Help Link:
Source Stack Trace:
--Runtime Evidence--
-- Sophos Exception Details --(Contained Exception)
Source Message: SDDS2 configuration registry value not found.
Source: FeedInterpreter
Source Timestamp: 3/2/2012 10:42:31 AM
Source Machine: HKINFRAAV1
Source Exception Type: Sophos.Patch.FeedInterpreter.SophosFeedException
Source: FeedInterpreter
Target: Void BuildSddsPatchPackageFolder()
Source App Domain: PatchDataLoader.exe
Source Thread Id: 1
Source Thread Identity:
Source Win Identity: IAPPARELINTL\sophos.adm
Help Link:
Source Stack Trace:
--Runtime Evidence--
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Sophos Patch" />
    <EventID Qualifiers="0">1030</EventID>
    <Level>2</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-02T02:42:32.000Z" />
    <EventRecordID>356</EventRecordID>
    <Channel>Application</Channel>
    <Computer>HKINFRAAV1.iapparelintl.com</Computer>
    <Security />
</System>
<EventData>
    <Data>PID 3652 : TID 1
An error occurred while processing the Sophos patch package.
-- Sophos Exception Details --
Source Message: Sophos feed processing error.
Source:
Source Timestamp: 3/2/2012 10:42:31 AM
Source Machine: HKINFRAAV1
Source Exception Type: Sophos.NAC.Core.ExceptionManagement.EndForceException
Source:
Source App Domain: PatchDataLoader.exe
Source Thread Id: 1
Source Thread Identity:
Source Win Identity: IAPPARELINTL\sophos.adm
Help Link:
Source Stack Trace:
--Runtime Evidence--
-- Sophos Exception Details --(Contained Exception)
Source Message: SDDS2 configuration registry value not found.
Source: FeedInterpreter
Source Timestamp: 3/2/2012 10:42:31 AM
Source Machine: HKINFRAAV1
Source Exception Type: Sophos.Patch.FeedInterpreter.SophosFeedException
Source: FeedInterpreter
Target: Void BuildSddsPatchPackageFolder()
Source App Domain: PatchDataLoader.exe
Source Thread Id: 1
Source Thread Identity:
Source Win Identity: IAPPARELINTL\sophos.adm
Help Link:
Source Stack Trace:
--Runtime Evidence--
</Data>
</EventData>
</Event>
Then i check the regedit the sophos path is
computer\HKLM\software\sophos\ee\management tools
please help check what happen.
Thanks & Regards
XM
:22485
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 xm51 over 13 years ago

Hi Christian,
When i try reun upgradedb.exe show below error. but i checked at regedit show initial catalog=SOPHOS50
C:\Program Files\Sophos\Enterprise Console>upgradedb.exe -debug -sourceVersion=50
02.03.2012 10:41:14      ... successfully completed.
02.03.2012 10:41:14 Validating parameter values ...
02.03.2012 10:41:14 Invalid source version: 50
02.03.2012 10:41:14 Exit code 1 (Invalid command line qualifier.)
and i am check event show error
Log Name:      Application
Source:        Sophos Patch
Date:          3/2/2012 10:42:32 AM
Event ID:      1030
Task Category: (2)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:
Description:
PID 3652 : TID 1
An error occurred while processing the Sophos patch package.
-- Sophos Exception Details --
Source Message: Sophos feed processing error.
Source:
Source Timestamp: 3/2/2012 10:42:31 AM
Source Machine: HKINFRAAV1
Source Exception Type: Sophos.NAC.Core.ExceptionManagement.EndForceException
Source:
Source App Domain: PatchDataLoader.exe
Source Thread Id: 1
Source Thread Identity:
Source Win Identity: IAPPARELINTL\sophos.adm
Help Link:
Source Stack Trace:
--Runtime Evidence--
-- Sophos Exception Details --(Contained Exception)
Source Message: SDDS2 configuration registry value not found.
Source: FeedInterpreter
Source Timestamp: 3/2/2012 10:42:31 AM
Source Machine: HKINFRAAV1
Source Exception Type: Sophos.Patch.FeedInterpreter.SophosFeedException
Source: FeedInterpreter
Target: Void BuildSddsPatchPackageFolder()
Source App Domain: PatchDataLoader.exe
Source Thread Id: 1
Source Thread Identity:
Source Win Identity: IAPPARELINTL\sophos.adm
Help Link:
Source Stack Trace:
--Runtime Evidence--
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Sophos Patch" />
    <EventID Qualifiers="0">1030</EventID>
    <Level>2</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-02T02:42:32.000Z" />
    <EventRecordID>356</EventRecordID>
    <Channel>Application</Channel>
    <Computer>HKINFRAAV1.iapparelintl.com</Computer>
    <Security />
</System>
<EventData>
    <Data>PID 3652 : TID 1
An error occurred while processing the Sophos patch package.
-- Sophos Exception Details --
Source Message: Sophos feed processing error.
Source:
Source Timestamp: 3/2/2012 10:42:31 AM
Source Machine: HKINFRAAV1
Source Exception Type: Sophos.NAC.Core.ExceptionManagement.EndForceException
Source:
Source App Domain: PatchDataLoader.exe
Source Thread Id: 1
Source Thread Identity:
Source Win Identity: IAPPARELINTL\sophos.adm
Help Link:
Source Stack Trace:
--Runtime Evidence--
-- Sophos Exception Details --(Contained Exception)
Source Message: SDDS2 configuration registry value not found.
Source: FeedInterpreter
Source Timestamp: 3/2/2012 10:42:31 AM
Source Machine: HKINFRAAV1
Source Exception Type: Sophos.Patch.FeedInterpreter.SophosFeedException
Source: FeedInterpreter
Target: Void BuildSddsPatchPackageFolder()
Source App Domain: PatchDataLoader.exe
Source Thread Id: 1
Source Thread Identity:
Source Win Identity: IAPPARELINTL\sophos.adm
Help Link:
Source Stack Trace:
--Runtime Evidence--
</Data>
</EventData>
</Event>
Then i check the regedit the sophos path is
computer\HKLM\software\sophos\ee\management tools
please help check what happen.
Thanks & Regards
XM
:22485
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data