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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    Hello XM,

    normally you should back up the database before trying to upgrade. In fact, you should back up your database at regular intervals - this of course depends on the information you could lose but want to keep. From SEC5.0 on there is a utility (DataBackRestore.exe) which backs up (and if necessary restores)  not only the database but also the management servers configuration.

    Neither does should the upgrade alter the previous database(s) nor does SEC use a database other than the "current". But - cases where the database you are upgrading from could be zilched are imaginable . It is possible (and normally still useful) to back up an old database after an attempt to upgrade.

    The format looks ok

    Christian

    :22445
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  • 0

    Hello XM,

    normally you should back up the database before trying to upgrade. In fact, you should back up your database at regular intervals - this of course depends on the information you could lose but want to keep. From SEC5.0 on there is a utility (DataBackRestore.exe) which backs up (and if necessary restores)  not only the database but also the management servers configuration.

    Neither does should the upgrade alter the previous database(s) nor does SEC use a database other than the "current". But - cases where the database you are upgrading from could be zilched are imaginable . It is possible (and normally still useful) to back up an old database after an attempt to upgrade.

    The format looks ok

    Christian

    :22445
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