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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    Hi,

    Did that KBA help?

    http://www.sophos.com/support/knowledgebase/article/113946.html

    Currently it sounds like you probably have your SOPHOS47 database and a SOPHOS50 database.  The SOPHOS50 database doesn't have the new data yet and the upgrade status set to 0.  In this scenario the management service will not start.

    I would suggest, following the article.  Which if effect, because you're running an upgrade you need to run:

    UpgradeDB.exe -sourceVersion=47 -debug

    The tool can be found in: "\program files\sophos\enterprise console\" on a 32-bit machine and "\program files (x86)\sophos\enterprise console\" on 64-bit machine.  

    I would suggest opening a command prompt, navigating to the above directory and execute the above command, this way, you'll get to see the feedback.

    Regards,

    Jak

    :22383
Reply
  • 0

    Hi,

    Did that KBA help?

    http://www.sophos.com/support/knowledgebase/article/113946.html

    Currently it sounds like you probably have your SOPHOS47 database and a SOPHOS50 database.  The SOPHOS50 database doesn't have the new data yet and the upgrade status set to 0.  In this scenario the management service will not start.

    I would suggest, following the article.  Which if effect, because you're running an upgrade you need to run:

    UpgradeDB.exe -sourceVersion=47 -debug

    The tool can be found in: "\program files\sophos\enterprise console\" on a 32-bit machine and "\program files (x86)\sophos\enterprise console\" on 64-bit machine.  

    I would suggest opening a command prompt, navigating to the above directory and execute the above command, this way, you'll get to see the feedback.

    Regards,

    Jak

    :22383
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