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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    Hi Jak,

    I am  follow your method can upgraded to 5.0, but now sophos management services cannot start, show error : 0x80004005 : unspecified error. manual click start button same error.i am remember first time install SEC 4.5 use A username, then after changed to B username, the service still can auto strat, then second time upgraded to SEC 4.7 after cannot auto strat, but manual start still can work, but now upgraded to SEC 5.0 cannot work . need how to fix this issue.

    Thanks & Regards

    Terry

    :22367
Reply
  • 0

    Hi Jak,

    I am  follow your method can upgraded to 5.0, but now sophos management services cannot start, show error : 0x80004005 : unspecified error. manual click start button same error.i am remember first time install SEC 4.5 use A username, then after changed to B username, the service still can auto strat, then second time upgraded to SEC 4.7 after cannot auto strat, but manual start still can work, but now upgraded to SEC 5.0 cannot work . need how to fix this issue.

    Thanks & Regards

    Terry

    :22367
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