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SEC 4.7 upgrade to SEC 5.0 fail

xm51

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

XM

:22257


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  • 0

    HI,

    I suspect it's trying to de-obfuscate the password as stored in the registry to enable the management service to connect to the database.  Can you check that under:

    hklm\software\[wow6432node]\sophos\EE\Management Tools\DatabaseUser \

    That those keys are expected?

    If your SQL instance is local to the Sophos Management Service, I.e. everything is installed on the same machine, the management service in SEC 4.x doesn't need to impersonate a user to access the database.  It does in SEC 5. but during the upgrade you will be prompted for a database account.  

    So you could, do a backup first of the key to be safe, then delete:

    hklm\software\[wow6432node]\sophos\EE\Management Tools\DatabaseUser \

    then perform the upgrade.  When installing 5 it will just ask you for the account again.

    Regards,

    Jak

    :22291
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  • 0

    HI,

    I suspect it's trying to de-obfuscate the password as stored in the registry to enable the management service to connect to the database.  Can you check that under:

    hklm\software\[wow6432node]\sophos\EE\Management Tools\DatabaseUser \

    That those keys are expected?

    If your SQL instance is local to the Sophos Management Service, I.e. everything is installed on the same machine, the management service in SEC 4.x doesn't need to impersonate a user to access the database.  It does in SEC 5. but during the upgrade you will be prompted for a database account.  

    So you could, do a backup first of the key to be safe, then delete:

    hklm\software\[wow6432node]\sophos\EE\Management Tools\DatabaseUser \

    then perform the upgrade.  When installing 5 it will just ask you for the account again.

    Regards,

    Jak

    :22291
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