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SEC 4.7 upgrade to SEC 5.0 fail

Hi,

When i try upgarde sec 5.0 fail to install show error code : 1603 ,then i try follow http://www.sophos.com/support/knowledgebase/article/116231.html , still got same error, please see below error infrom, please help check what is issue

2/21/2012 1:26:52 AM, INFO : About to install Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Server32.msi failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Ended installing Server32.msi
2/21/2012 1:26:53 AM, INFO : Processing INSTALLMESSAGE_INSTALLEND message from MSI
2/21/2012 1:26:53 AM, INFO : Installation of Management Server failed with error code: 1603
2/21/2012 1:26:53 AM, INFO : Deactivate state: Installing
2/21/2012 1:26:53 AM, INFO : Activate state: Failed
2/21/2012 1:26:53 AM, INFO : Entered Installation failed page.

Thanks & Regards

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0 QC over 13 years ago

Hello XM,
I suggest you call Support with this information. 0x80004005 is a rather general code and apparently issued by DeobfuscatePassword, run from MSI161D .tmp. Perhaps you can find MSI161Dd.log - although I don't know if it will contain any helpful information. It doesn't look like something which can be solved without help from Sophos.
Christian
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0 QC over 13 years ago

Hello XM,
I suggest you call Support with this information. 0x80004005 is a rather general code and apparently issued by DeobfuscatePassword, run from MSI161D .tmp. Perhaps you can find MSI161Dd.log - although I don't know if it will contain any helpful information. It doesn't look like something which can be solved without help from Sophos.
Christian
:22281
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