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All computers out of date on Enterprise Console 5.1

Norgenator

Hello,

Is there a place to adjust the latency when the computers display they are out of date on the Enterprise Console 5.1.0.1839?

This was fixed on a previous version of Enterprise Console (4.5.1.0). But the registry path \\EE\\ is not on 5.1.0.

I need the fix for the new version.. or maybe it is now a setting that I am missing. I have checked the forums and other tech sites for hours with no luck. Please help!

--

Below is the fix for the old version: 

Link to fix on previous version.

Fix for 4.5.1.0:

"It's a DWORD called ‘‘‘‘UpToDateLatencyMins’’’’ in the registry entry

[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\Management Tools]"

:25939


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  • 0

    HI,

    How come the clients are only set to update every 28.3 hours, is that expected, is there a reason behind it?  Typically clients check for updates every 10 minutes.

    As for the other questions....

    You can find the SUM update schedule by switching to the Update Managers view in Enterprise Console and look at the configuration for the SUM(s).  There are 2 parts to consider, how often the SUM checks for supplemental data, which is "threat detection data" and how often it checks for new software packages.  By default SUM checks for "threat detection data" every 10 minutes and software every hour.

    Again, the number of Update Managers (SUMs) can be found in the Update Managers view in SEC.

    To get the last message time of the Update Managers (SUMs) , you can switch to the endpoint view in Enterprise Consol. Under the computers details tab, there is a last message time column.  So if you find the SUM in this list you'll see it, you'll also see it in the computer details for the machine.

    I would think reducing the update interval of the clients in the updating policy will help you though.

    Regards,

    Jak

    :26125
Reply
  • 0

    HI,

    How come the clients are only set to update every 28.3 hours, is that expected, is there a reason behind it?  Typically clients check for updates every 10 minutes.

    As for the other questions....

    You can find the SUM update schedule by switching to the Update Managers view in Enterprise Console and look at the configuration for the SUM(s).  There are 2 parts to consider, how often the SUM checks for supplemental data, which is "threat detection data" and how often it checks for new software packages.  By default SUM checks for "threat detection data" every 10 minutes and software every hour.

    Again, the number of Update Managers (SUMs) can be found in the Update Managers view in SEC.

    To get the last message time of the Update Managers (SUMs) , you can switch to the endpoint view in Enterprise Consol. Under the computers details tab, there is a last message time column.  So if you find the SUM in this list you'll see it, you'll also see it in the computer details for the machine.

    I would think reducing the update interval of the clients in the updating policy will help you though.

    Regards,

    Jak

    :26125
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