Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 1 subscriber
  • Views 2601 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

web intelligence service runtime error

lolekbolek

Hello, 

as of 17.08. most of my managed clients (1000+ workstations) crash with:

Event ID 26, Microsoft Visual C++ Runtime Library : Runtime Error!

Program: C:\Program File...

Next message is about Sophos web intelligence service (swi_service.exe) crashing.

Service then recoveres, starts running normally until it crashes again on some clients every 10 minutes or so, 

on others it happens once or twice a day.

All appears to work OK but this is quite annoying to customers.

Sophos Anti-Virus 10.0.8
Detection engine 3.35.1
Detection data 4.81G
Virus data date 9/3/2012
Items detected 3991775
Detection identities 277
HIPS rules version 9.7.8
HIPS configuration version 1.0.4
Last updated 9/19/2012 9:01:36 AM

Any solution? (Rollback to previous version until this is solved by Sophos?)

Tnx, 

Filip

:29691


This thread was automatically locked due to age.
Parents
  • 0

    I'm having the same issue.  Really starting to spread to more machines now.  Definitely a nuissance to staff.

    I've tried to update Visual C++, but still had the issue come up.

    Only thing that has stopped the error from coming up is setting the Sophos Web Intelligence service to a "manual" startup in services.msc.  Not entirely sure what security threat/issues could come up from doing that, but for now I just did it to see if it would stop the error.

    Let me know if you got anything back from support or you figured anything out either.

    :32771
Reply
  • 0

    I'm having the same issue.  Really starting to spread to more machines now.  Definitely a nuissance to staff.

    I've tried to update Visual C++, but still had the issue come up.

    Only thing that has stopped the error from coming up is setting the Sophos Web Intelligence service to a "manual" startup in services.msc.  Not entirely sure what security threat/issues could come up from doing that, but for now I just did it to see if it would stop the error.

    Let me know if you got anything back from support or you figured anything out either.

    :32771
Children
No Data