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Endpoint10 hangs windows 2000

Ranjith

Hi,

We have recently upgraded Sophos Endpoint to version 10. After few hours, Windows 2000 servers are being hanged/unresponsive.  They are responding only after a hard reboot....

We did not see any issues after uninstalling Sophos. Is this a bug in Endpoint 10?

Regards,

Ranjith

:24743


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  • 0

    HI,

    Are you able to disable some of the sub-components of SAV to narrow it down?  For example:

    Turn off on-access

    turn off on-write  (this was a new default for SAV 10 for fresh installs)

            turn off on-rename   (this was a new default for SAV 10 for fresh installs)

    turn off on-write

    Ensure scan all files is not on

    Ensure scan inside archive files is not enabled

    Turn off behaviour monitoring

    Turn off malicious behaviour

    Turn off Web Protection

    Turn off web scanning

    Stoppping the service: "Sophos Web Intelligence Service "?

    Does just stopping the SAVService help?  If it does this would suggest it's not a driver filtering problem.  Anything you can do to restore previous behaviour is good information and will help narrow it down.

    Regards,

    Jak

    :25743
Reply
  • 0

    HI,

    Are you able to disable some of the sub-components of SAV to narrow it down?  For example:

    Turn off on-access

    turn off on-write  (this was a new default for SAV 10 for fresh installs)

            turn off on-rename   (this was a new default for SAV 10 for fresh installs)

    turn off on-write

    Ensure scan all files is not on

    Ensure scan inside archive files is not enabled

    Turn off behaviour monitoring

    Turn off malicious behaviour

    Turn off Web Protection

    Turn off web scanning

    Stoppping the service: "Sophos Web Intelligence Service "?

    Does just stopping the SAVService help?  If it does this would suggest it's not a driver filtering problem.  Anything you can do to restore previous behaviour is good information and will help narrow it down.

    Regards,

    Jak

    :25743
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