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Sophos SAVAdminService and SavService being removed and re-installed

Quoque

I have a strange problem with a P.C. on the network it is constantly removing and reinstalling SavAdmin and SavService, I get EVEREST reports (of software changes) every 30 minutes like this :

* Service removed: SAVAdminService,Sophos Anti-Virus status reporter,SAVAdminService.exe,9.5.4.9570
* Service removed: SAVService,Sophos Anti-Virus,SavService.exe,9.5.0.9530

* New service installed: SAVAdminService,Sophos Anti-Virus status reporter,SAVAdminService.exe,9.5.4.9570
* New service installed: SAVService,Sophos Anti-Virus,SavService.exe,9.5.0.9530

then another :

* Service removed: SAVAdminService,Sophos Anti-Virus status reporter,SAVAdminService.exe,9.5.4.9570
* Service removed: SAVService,Sophos Anti-Virus,SavService.exe,9.5.0.9530

* New service installed: SAVAdminService,Sophos Anti-Virus status reporter,SAVAdminService.exe,9.5.4.9570
* New service installed: SAVService,Sophos Anti-Virus,SavService.exe,9.5.0.9530

Any ideas what is causing this, Sophos endpoint is configured to update the clients every 30 minutes but no other P.C.s are doing this.

:24697


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  • 0

    When you say it doesn't work, does that mean it keeps reinistalling as before?  This log file wouldn't sugest that.

    Can you launch the main interface?

    Either by running:.

    C:\program files\sophos\sophos anti-virus\savmain.exe

    or double click on the shield in the notification area.
     

    Does it report on-access scanning is enabled?

    As for the verison, it really depends on where you are updating from, i.e., is it Sophos, a UNC path, another web server?

    Who manages your Sophos? They might be best placed to advise on getting the latest version as they may control it.

    Regards,

    Jak

    :25021
Reply
  • 0

    When you say it doesn't work, does that mean it keeps reinistalling as before?  This log file wouldn't sugest that.

    Can you launch the main interface?

    Either by running:.

    C:\program files\sophos\sophos anti-virus\savmain.exe

    or double click on the shield in the notification area.
     

    Does it report on-access scanning is enabled?

    As for the verison, it really depends on where you are updating from, i.e., is it Sophos, a UNC path, another web server?

    Who manages your Sophos? They might be best placed to advise on getting the latest version as they may control it.

    Regards,

    Jak

    :25021
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