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Sophos SAVAdminService and SavService being removed and re-installed

Quoque

I have a strange problem with a P.C. on the network it is constantly removing and reinstalling SavAdmin and SavService, I get EVEREST reports (of software changes) every 30 minutes like this :

* Service removed: SAVAdminService,Sophos Anti-Virus status reporter,SAVAdminService.exe,9.5.4.9570
* Service removed: SAVService,Sophos Anti-Virus,SavService.exe,9.5.0.9530

* New service installed: SAVAdminService,Sophos Anti-Virus status reporter,SAVAdminService.exe,9.5.4.9570
* New service installed: SAVService,Sophos Anti-Virus,SavService.exe,9.5.0.9530

then another :

* Service removed: SAVAdminService,Sophos Anti-Virus status reporter,SAVAdminService.exe,9.5.4.9570
* Service removed: SAVService,Sophos Anti-Virus,SavService.exe,9.5.0.9530

* New service installed: SAVAdminService,Sophos Anti-Virus status reporter,SAVAdminService.exe,9.5.4.9570
* New service installed: SAVService,Sophos Anti-Virus,SavService.exe,9.5.0.9530

Any ideas what is causing this, Sophos endpoint is configured to update the clients every 30 minutes but no other P.C.s are doing this.

:24697


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    HI,

    In "\Windows\temp\", SAV keeps it's install logs of which there are 2 for each update (timestamps are the same):

    1. Sophos Anti-Virus Install Log_[timestamp].txt
    2. Sophos Anti-Virus CustomActions Log_[timestamp]txt

    Are you able to make the contents of those available, this might help determine the state.

    Regards,

    Jak

    :24699
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  • 0

    HI,

    In "\Windows\temp\", SAV keeps it's install logs of which there are 2 for each update (timestamps are the same):

    1. Sophos Anti-Virus Install Log_[timestamp].txt
    2. Sophos Anti-Virus CustomActions Log_[timestamp]txt

    Are you able to make the contents of those available, this might help determine the state.

    Regards,

    Jak

    :24699
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