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Windows 7 64bit and Sophos 9.7 Problem

Trevor

Hi,

Bit of a issue here which is baffling me.

Set up a new Subcription to 9.7 Recommended and created a new CID on AV server.

Setup a new Policy with the correct subscription which applies to a number of XP machines and 4 Windows 7 64bit machines.

The XP machines are all compliant with the new policy and have automatically upgraded from 9.5 to 9.7.

I've manually installed 9.7 to the Win 7 machines from the new CID (S002).

The issue I'm having is after 60 mins or so (automatic update schedule) the Win 7 workstations are checking for updates and then downgrading themselves back to version 9.5!

Both Win 7 and XP machines are sharing the same updating policy.

Any ideas?

:12561


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    Hello Trevor,

    so avserver is your management server, right? The client receives the policies at 10:18:59 - if you take the agent log from this time you should see the contents of the policies applied. The policies in turn are taken from the group the client belongs to. Thus I assume if it doesn't receive the expected policy it is not in the expected group (for whatever reason).

    Christian   

    :12817
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  • 0

    Hello Trevor,

    so avserver is your management server, right? The client receives the policies at 10:18:59 - if you take the agent log from this time you should see the contents of the policies applied. The policies in turn are taken from the group the client belongs to. Thus I assume if it doesn't receive the expected policy it is not in the expected group (for whatever reason).

    Christian   

    :12817
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