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Windows 7 64bit and Sophos 9.7 Problem

Trevor

Hi,

Bit of a issue here which is baffling me.

Set up a new Subcription to 9.7 Recommended and created a new CID on AV server.

Setup a new Policy with the correct subscription which applies to a number of XP machines and 4 Windows 7 64bit machines.

The XP machines are all compliant with the new policy and have automatically upgraded from 9.5 to 9.7.

I've manually installed 9.7 to the Win 7 machines from the new CID (S002).

The issue I'm having is after 60 mins or so (automatic update schedule) the Win 7 workstations are checking for updates and then downgrading themselves back to version 9.5!

Both Win 7 and XP machines are sharing the same updating policy.

Any ideas?

:12561


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  • 0

    Hi Christian,

    Ran a manual install from cid S002 from the file server in my curent building.  After a re-boot my W7 pc reverted to the default policy to take 9.7 from the av server instead.

    log 1:

    10.05.2011 10:18:29 0720 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20110510-091829.log
    10.05.2011 10:18:29 0720 I Sophos Messaging Router 3.3.0.2059 starting...
    10.05.2011 10:18:29 0720 I Setting ACE_FD_SETSIZE to 138
    10.05.2011 10:18:29 0720 I Initializing CORBA...
    10.05.2011 10:18:29 0720 I Setting connection cache limit to 10
    10.05.2011 10:18:29 0720 I Creating ORB runner with 4 threads
    10.05.2011 10:18:29 0720 I Getting parent router IOR from avserver.domainname:8192
    10.05.2011 10:18:29 0720 I This computer is part of the domain doamin
    10.05.2011 10:18:29 0720 I Getting a new router certificate...
    10.05.2011 10:18:30 0720 I Creating cryptographic key pair
    10.05.2011 10:18:32 0720 I Installing new router certificate...
    10.05.2011 10:18:33 0720 I This computer is part of the domain doamin
    10.05.2011 10:18:33 0720 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    10.05.2011 10:18:33 0720 E Unable to find service: ImR_Client_Adapter
    10.05.2011 10:18:33 0720 I This router's IOR:
    IOR: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
    10.05.2011 10:18:33 0720 I Successfully validated this router's IOR
    10.05.2011 10:18:33 0720 I Reading router table file
    10.05.2011 10:18:33 0720 I Host name: trev-PC-W7
    10.05.2011 10:18:33 0720 I Local IP addresses:
    10.05.2011 10:18:33 0720 I Resolved name: trev-PC-W7.domainname
    10.05.2011 10:18:33 0720 I Resolved alias/es:
    10.05.2011 10:18:33 0720 I Resolved IP addresses: 
    10.05.2011 10:18:33 0720 I Resolved reverse names/aliases: trev-PC-W7.domainname
    10.05.2011 10:18:33 13B0 I Routing to parent: id=01C9029D, origin=Router$trev-PC-W7:28357, dest=Router$trev-PC-W7:28357.Agent, type=EM-ClientLogoff
    10.05.2011 10:18:33 0720 I Waiting for messages...
    10.05.2011 10:18:33 0720 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 3, max number of user ports 15360
    10.05.2011 10:18:33 0DC0 I Getting parent router IOR from avserver.domainname:8192
    10.05.2011 10:18:33 0DC0 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000b00000031342e32302e35302e330000012000004100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100b100004f415401000000140000000100b1000100010000000000090101000000000014000000080000000100a60086000220
    10.05.2011 10:18:33 0DC0 I Successfully validated parent router's IOR
    10.05.2011 10:18:33 0DC0 I Accessing parent
    10.05.2011 10:18:33 0DC0 I Parent is Router$avserver
    10.05.2011 10:18:33 0DC0 I Registered with parent router
    10.05.2011 10:18:33 0DC0 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    10.05.2011 10:18:33 0DC0 I RouterTableEntry state (router, logging on): Router$avserver is passive consumer, passive supplier
    10.05.2011 10:18:33 0DC0 I Logged on to parent router as Router$trev-PC-W7:28380
    10.05.2011 10:18:33 0DC0 I This computer is part of the domain doamin
    10.05.2011 10:18:33 080C I Sent message (id=01C9029D) to Router$avserver
    10.05.2011 10:18:37 03D4 I Logged on Agent for certification
    10.05.2011 10:18:37 13B0 I Routing to parent: id=03C902ED, origin=Router$trev-PC-W7:28380.Agent, dest=CM, type=Certification.CertRequest
    10.05.2011 10:18:37 127C W Expanded Envelope, id=03C902ED, type=Certification.CertRequest, no Originator Cert
    10.05.2011 10:18:37 127C I Sent message (id=03C902ED) to Router$avserver
    10.05.2011 10:18:37 13B0 I Routing to Agent: id=01C902ED, origin=Router$avserver.CM, dest=Router$trev-PC-W7:28380.Agent, type=Certification.CertResponse
    10.05.2011 10:18:38 1028 I Logged off Agent
    10.05.2011 10:18:38 1004 I Registered client Agent
    10.05.2011 10:18:38 0D84 I Client::LogonPushPush() successfully called back to client
    10.05.2011 10:18:38 0D84 I Logged on Agent as a client
    10.05.2011 10:18:38 13B0 I Routing to parent: id=01C902EE, origin=Router$trev-PC-W7:28380.Agent, dest=EM, type=EM-EntityEvent
    10.05.2011 10:18:38 127C I Sent message (id=01C902EE) to Router$avserver
    10.05.2011 10:18:39 13B0 I Received message for this router
    10.05.2011 10:18:39 13B0 I EM-NotifyClientUpdates originator Router$trev-PC-W7:28380.Agent
    10.05.2011 10:18:39 13B0 I Received message for this router
    10.05.2011 10:18:39 13B0 I EM-GetClientStatus EMLib originator Router$trev-PC-W7:28380.Agent
    10.05.2011 10:18:39 13B0 I Routing to Agent: id=05C902EF, origin=Router$trev-PC-W7:28380, dest=Router$trev-PC-W7:28380.Agent, type=EM-NotifyClientUpdates-Reply
    10.05.2011 10:18:39 13B0 I Routing to Agent: id=07C902EF, origin=Router$trev-PC-W7:28380, dest=Router$trev-PC-W7:28380.Agent, type=EM-GetClientStatus-Reply
    10.05.2011 10:18:39 080C I Sent message (id=05C902EF) to Agent
    10.05.2011 10:18:39 080C I Sent message (id=07C902EF) to Agent
    10.05.2011 10:18:59 13B0 I Routing to parent: id=01C90303, origin=Router$trev-PC-W7:28380.Agent, dest=EM, type=EM-GetStatus-Reply
    10.05.2011 10:18:59 127C I Sent message (id=01C90303) to Router$avserver
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=01C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 0180 I Sent message (id=01C90303) to Agent
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=03C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=05C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=07C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=09C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=0BC90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 080C I Sent message (id=03C90303) to Agent
    10.05.2011 10:18:59 080C I Sent message (id=05C90303) to Agent
    10.05.2011 10:18:59 080C I Sent message (id=07C90303) to Agent
    10.05.2011 10:18:59 080C I Sent message (id=09C90303) to Agent
    10.05.2011 10:18:59 080C I Sent message (id=0BC90303) to Agent
    10.05.2011 10:19:28 13B0 I Routing to parent: id=01C90320, origin=Router$trev-PC-W7:28380.Agent, dest=EM, type=EM-GetStatus-Reply
    10.05.2011 10:19:28 127C I Sent message (id=01C90320) to Router$avserver
    10.05.2011 10:20:16 1018 I Windows is shutting down...
    10.05.2011 10:20:16 0720 I Shutting down...
    10.05.2011 10:20:16 0DC0 I Logged off from parent router
    10.05.2011 10:20:16 0720 I Writing router table file

    :12809
Reply
  • 0

    Hi Christian,

    Ran a manual install from cid S002 from the file server in my curent building.  After a re-boot my W7 pc reverted to the default policy to take 9.7 from the av server instead.

    log 1:

    10.05.2011 10:18:29 0720 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20110510-091829.log
    10.05.2011 10:18:29 0720 I Sophos Messaging Router 3.3.0.2059 starting...
    10.05.2011 10:18:29 0720 I Setting ACE_FD_SETSIZE to 138
    10.05.2011 10:18:29 0720 I Initializing CORBA...
    10.05.2011 10:18:29 0720 I Setting connection cache limit to 10
    10.05.2011 10:18:29 0720 I Creating ORB runner with 4 threads
    10.05.2011 10:18:29 0720 I Getting parent router IOR from avserver.domainname:8192
    10.05.2011 10:18:29 0720 I This computer is part of the domain doamin
    10.05.2011 10:18:29 0720 I Getting a new router certificate...
    10.05.2011 10:18:30 0720 I Creating cryptographic key pair
    10.05.2011 10:18:32 0720 I Installing new router certificate...
    10.05.2011 10:18:33 0720 I This computer is part of the domain doamin
    10.05.2011 10:18:33 0720 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    10.05.2011 10:18:33 0720 E Unable to find service: ImR_Client_Adapter
    10.05.2011 10:18:33 0720 I This router's IOR:
    IOR: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
    10.05.2011 10:18:33 0720 I Successfully validated this router's IOR
    10.05.2011 10:18:33 0720 I Reading router table file
    10.05.2011 10:18:33 0720 I Host name: trev-PC-W7
    10.05.2011 10:18:33 0720 I Local IP addresses:
    10.05.2011 10:18:33 0720 I Resolved name: trev-PC-W7.domainname
    10.05.2011 10:18:33 0720 I Resolved alias/es:
    10.05.2011 10:18:33 0720 I Resolved IP addresses: 
    10.05.2011 10:18:33 0720 I Resolved reverse names/aliases: trev-PC-W7.domainname
    10.05.2011 10:18:33 13B0 I Routing to parent: id=01C9029D, origin=Router$trev-PC-W7:28357, dest=Router$trev-PC-W7:28357.Agent, type=EM-ClientLogoff
    10.05.2011 10:18:33 0720 I Waiting for messages...
    10.05.2011 10:18:33 0720 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 3, max number of user ports 15360
    10.05.2011 10:18:33 0DC0 I Getting parent router IOR from avserver.domainname:8192
    10.05.2011 10:18:33 0DC0 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000b00000031342e32302e35302e330000012000004100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100b100004f415401000000140000000100b1000100010000000000090101000000000014000000080000000100a60086000220
    10.05.2011 10:18:33 0DC0 I Successfully validated parent router's IOR
    10.05.2011 10:18:33 0DC0 I Accessing parent
    10.05.2011 10:18:33 0DC0 I Parent is Router$avserver
    10.05.2011 10:18:33 0DC0 I Registered with parent router
    10.05.2011 10:18:33 0DC0 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    10.05.2011 10:18:33 0DC0 I RouterTableEntry state (router, logging on): Router$avserver is passive consumer, passive supplier
    10.05.2011 10:18:33 0DC0 I Logged on to parent router as Router$trev-PC-W7:28380
    10.05.2011 10:18:33 0DC0 I This computer is part of the domain doamin
    10.05.2011 10:18:33 080C I Sent message (id=01C9029D) to Router$avserver
    10.05.2011 10:18:37 03D4 I Logged on Agent for certification
    10.05.2011 10:18:37 13B0 I Routing to parent: id=03C902ED, origin=Router$trev-PC-W7:28380.Agent, dest=CM, type=Certification.CertRequest
    10.05.2011 10:18:37 127C W Expanded Envelope, id=03C902ED, type=Certification.CertRequest, no Originator Cert
    10.05.2011 10:18:37 127C I Sent message (id=03C902ED) to Router$avserver
    10.05.2011 10:18:37 13B0 I Routing to Agent: id=01C902ED, origin=Router$avserver.CM, dest=Router$trev-PC-W7:28380.Agent, type=Certification.CertResponse
    10.05.2011 10:18:38 1028 I Logged off Agent
    10.05.2011 10:18:38 1004 I Registered client Agent
    10.05.2011 10:18:38 0D84 I Client::LogonPushPush() successfully called back to client
    10.05.2011 10:18:38 0D84 I Logged on Agent as a client
    10.05.2011 10:18:38 13B0 I Routing to parent: id=01C902EE, origin=Router$trev-PC-W7:28380.Agent, dest=EM, type=EM-EntityEvent
    10.05.2011 10:18:38 127C I Sent message (id=01C902EE) to Router$avserver
    10.05.2011 10:18:39 13B0 I Received message for this router
    10.05.2011 10:18:39 13B0 I EM-NotifyClientUpdates originator Router$trev-PC-W7:28380.Agent
    10.05.2011 10:18:39 13B0 I Received message for this router
    10.05.2011 10:18:39 13B0 I EM-GetClientStatus EMLib originator Router$trev-PC-W7:28380.Agent
    10.05.2011 10:18:39 13B0 I Routing to Agent: id=05C902EF, origin=Router$trev-PC-W7:28380, dest=Router$trev-PC-W7:28380.Agent, type=EM-NotifyClientUpdates-Reply
    10.05.2011 10:18:39 13B0 I Routing to Agent: id=07C902EF, origin=Router$trev-PC-W7:28380, dest=Router$trev-PC-W7:28380.Agent, type=EM-GetClientStatus-Reply
    10.05.2011 10:18:39 080C I Sent message (id=05C902EF) to Agent
    10.05.2011 10:18:39 080C I Sent message (id=07C902EF) to Agent
    10.05.2011 10:18:59 13B0 I Routing to parent: id=01C90303, origin=Router$trev-PC-W7:28380.Agent, dest=EM, type=EM-GetStatus-Reply
    10.05.2011 10:18:59 127C I Sent message (id=01C90303) to Router$avserver
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=01C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 0180 I Sent message (id=01C90303) to Agent
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=03C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=05C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=07C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=09C90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 13B0 I Routing to Agent: id=0BC90303, origin=Router$avserver.EM, dest=Router$trev-PC-W7:28380.Agent, type=EM-SetConfiguration
    10.05.2011 10:18:59 080C I Sent message (id=03C90303) to Agent
    10.05.2011 10:18:59 080C I Sent message (id=05C90303) to Agent
    10.05.2011 10:18:59 080C I Sent message (id=07C90303) to Agent
    10.05.2011 10:18:59 080C I Sent message (id=09C90303) to Agent
    10.05.2011 10:18:59 080C I Sent message (id=0BC90303) to Agent
    10.05.2011 10:19:28 13B0 I Routing to parent: id=01C90320, origin=Router$trev-PC-W7:28380.Agent, dest=EM, type=EM-GetStatus-Reply
    10.05.2011 10:19:28 127C I Sent message (id=01C90320) to Router$avserver
    10.05.2011 10:20:16 1018 I Windows is shutting down...
    10.05.2011 10:20:16 0720 I Shutting down...
    10.05.2011 10:20:16 0DC0 I Logged off from parent router
    10.05.2011 10:20:16 0720 I Writing router table file

    :12809
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