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Windows 7 64bit and Sophos 9.7 Problem

Trevor

Hi,

Bit of a issue here which is baffling me.

Set up a new Subcription to 9.7 Recommended and created a new CID on AV server.

Setup a new Policy with the correct subscription which applies to a number of XP machines and 4 Windows 7 64bit machines.

The XP machines are all compliant with the new policy and have automatically upgraded from 9.5 to 9.7.

I've manually installed 9.7 to the Win 7 machines from the new CID (S002).

The issue I'm having is after 60 mins or so (automatic update schedule) the Win 7 workstations are checking for updates and then downgrading themselves back to version 9.5!

Both Win 7 and XP machines are sharing the same updating policy.

Any ideas?

:12561


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    Hi MawfTech,

    Remote Registry is on and firewall is off on my machine anyway so its not that.

    I've set the Sophos Default updating policy to use 9.7 subscription.

    The Win 7 machines seem to stay on this policy and not take the policy that I've set on the group.

    So now Win 7 machines are updating from the Av server and are staying on 9.7 even though they are reporting compliance with an updating policy on a Windows file server in another building.

    Its a workaround but still doesnt solve the issue about why they aren't taking the same updating as the XP machines in the same group.

    I initailly thought it was to do with AD security policies. 

    I forgot that those Win 7 machines are locked down so only Domain admins can log on to them.

    The service account that autoupdate uses to fetch updates has been added to the local Administrator account on my Win 7 machine as well as the SophosAdministrator group.  Still not picking up the correct updating policy though

    :12781
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  • 0

    Hi MawfTech,

    Remote Registry is on and firewall is off on my machine anyway so its not that.

    I've set the Sophos Default updating policy to use 9.7 subscription.

    The Win 7 machines seem to stay on this policy and not take the policy that I've set on the group.

    So now Win 7 machines are updating from the Av server and are staying on 9.7 even though they are reporting compliance with an updating policy on a Windows file server in another building.

    Its a workaround but still doesnt solve the issue about why they aren't taking the same updating as the XP machines in the same group.

    I initailly thought it was to do with AD security policies. 

    I forgot that those Win 7 machines are locked down so only Domain admins can log on to them.

    The service account that autoupdate uses to fetch updates has been added to the local Administrator account on my Win 7 machine as well as the SophosAdministrator group.  Still not picking up the correct updating policy though

    :12781
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