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Windows 7 64bit and Sophos 9.7 Problem

Trevor

Hi,

Bit of a issue here which is baffling me.

Set up a new Subcription to 9.7 Recommended and created a new CID on AV server.

Setup a new Policy with the correct subscription which applies to a number of XP machines and 4 Windows 7 64bit machines.

The XP machines are all compliant with the new policy and have automatically upgraded from 9.5 to 9.7.

I've manually installed 9.7 to the Win 7 machines from the new CID (S002).

The issue I'm having is after 60 mins or so (automatic update schedule) the Win 7 workstations are checking for updates and then downgrading themselves back to version 9.5!

Both Win 7 and XP machines are sharing the same updating policy.

Any ideas?

:12561


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    Hi Christian,

    My pc is one of the Win 7 machines affected so iconn.cfg is not being changed manuallly. 

    Just tried it again there.  Here is the sequence of events.

    Manually run setup from 9.7 cid.

    Downloads version 9.7 to product cache and updates.  Skips installation of Autoupdate and RMSNT.  Client is upgraded to version 9.7 but saying Primary update server is the 9.5 cid still.

    After a re-boot the client checks for update, installs Autoupdate and RMSNT and then downgrades to version 9.5.

    Econsole reports that client differs from policy but instruction to comply with updating policy has no effect

    :12769
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  • 0

    Hi Christian,

    My pc is one of the Win 7 machines affected so iconn.cfg is not being changed manuallly. 

    Just tried it again there.  Here is the sequence of events.

    Manually run setup from 9.7 cid.

    Downloads version 9.7 to product cache and updates.  Skips installation of Autoupdate and RMSNT.  Client is upgraded to version 9.7 but saying Primary update server is the 9.5 cid still.

    After a re-boot the client checks for update, installs Autoupdate and RMSNT and then downgrades to version 9.5.

    Econsole reports that client differs from policy but instruction to comply with updating policy has no effect

    :12769
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