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Windows 7 64bit and Sophos 9.7 Problem

Trevor

Hi,

Bit of a issue here which is baffling me.

Set up a new Subcription to 9.7 Recommended and created a new CID on AV server.

Setup a new Policy with the correct subscription which applies to a number of XP machines and 4 Windows 7 64bit machines.

The XP machines are all compliant with the new policy and have automatically upgraded from 9.5 to 9.7.

I've manually installed 9.7 to the Win 7 machines from the new CID (S002).

The issue I'm having is after 60 mins or so (automatic update schedule) the Win 7 workstations are checking for updates and then downgrading themselves back to version 9.5!

Both Win 7 and XP machines are sharing the same updating policy.

Any ideas?

:12561


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  • 0

    Hi Jak,

    No there is no sauconf.xml file in the second cid and mrinit.conf refers to the correct Avserver.

    Here are the log files:

    Alc first which shows the switch from cid S002 to cid S000

    0x4 ALUpdate 0x32 0xb98 0x1 0x6 0xbdc 0x4dc26add
    0x4 CIDUpdate 0x32 0xb98 0x1 0x55 0xbdc 0x4dc26ade RMSNT \\avserver\sophosupdate\CIDs\S002\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xb98 0x1 0x23 0xbdc 0x4dc26ae4
    0x4 CIDUpdate 0x32 0xb98 0x1 0x55 0xbdc 0x4dc26ae5 SAVXP \\avserver\sophosupdate\CIDs\S002\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xb98 0x1 0x23 0xbdc 0x4dc26b19
    0x4 CIDUpdate 0x32 0xb98 0x1 0x55 0xbdc 0x4dc26b1a SophosAutoUpdate \\avserver\sophosupdate\CIDs\S002\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xb98 0x1 0x23 0xbdc 0x4dc26b1b
    0x4 ALUpdate 0x32 0xb98 0x1 0x52 0xbdc 0x4dc26b1c
    0x4 ALUpdate 0x32 0xb98 0x1 0x68 0xb28 0x4dc26b1c RMSNT
    0x4 ALUpdate 0x32 0xb98 0x1 0x2e 0xb28 0x4dc26b24
    0x4 ALUpdate 0x32 0xb98 0x1 0x68 0xad0 0x4dc26b24 SAVXP
    0x4 ALUpdate 0x32 0xb98 0x1 0x4d 0xad0 0x4dc26b4d SAVXP
    0x4 ALUpdate 0x32 0xb98 0x1 0x53 0xbdc 0x4dc26b4d SophosAutoUpdate
    0x4 ALUpdate 0x32 0xb98 0x1 0x4c 0xbdc 0x4dc26b4e
    0x4 ALUpdate 0x32 0xe38 0x1 0x6 0xe3c 0x4dc274e1
    0x4 CIDUpdate 0x32 0xe38 0x1 0x55 0xe3c 0x4dc274e1 RMSNT \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe38 0x1 0x23 0xe3c 0x4dc274e6
    0x4 CIDUpdate 0x32 0xe38 0x1 0x55 0xe3c 0x4dc274e7 SAVXP \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe38 0x1 0x23 0xe3c 0x4dc27509
    0x4 CIDUpdate 0x32 0xe38 0x1 0x55 0xe3c 0x4dc2750a SophosAutoUpdate \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe38 0x1 0x23 0xe3c 0x4dc27512
    0x4 ALUpdate 0x32 0xe38 0x1 0x52 0xe3c 0x4dc27514
    0x4 ALUpdate 0x32 0xe38 0x1 0x68 0xd58 0x4dc27514 RMSNT
    0x4 ALUpdate 0x32 0xe38 0x1 0x2e 0xd58 0x4dc27529
    0x4 ALUpdate 0x32 0xe38 0x1 0x68 0xd60 0x4dc27529 SAVXP
    0x4 ALUpdate 0x32 0xe38 0x1 0x4d 0xd60 0x4dc27567 SAVXP
    0x4 ALUpdate 0x32 0xe38 0x1 0x68 0xe34 0x4dc27567 SophosAutoUpdate
    0x4 ALUpdate 0x32 0xe38 0x1 0x2e 0xe34 0x4dc2757d
    0x4 ALUpdate 0x32 0xe38 0x1 0x4c 0xe3c 0x4dc2757d
    0x4 ALUpdate 0x32 0xff4 0x1 0x6 0xff8 0x4dc27692
    0x4 CIDUpdate 0x32 0xff4 0x1 0x55 0xff8 0x4dc27692 RMSNT \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xff4 0x1 0x23 0xff8 0x4dc27692
    0x4 CIDUpdate 0x32 0xff4 0x1 0x55 0xff8 0x4dc27693 SAVXP \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xff4 0x1 0x23 0xff8 0x4dc27693
    0x4 CIDUpdate 0x32 0xff4 0x1 0x55 0xff8 0x4dc27694 SophosAutoUpdate \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xff4 0x1 0x23 0xff8 0x4dc27694
    0x4 ALUpdate 0x32 0xff4 0x1 0x52 0xff8 0x4dc27695
    0x4 ALUpdate 0x32 0xff4 0x1 0x53 0xff8 0x4dc27695 RMSNT
    0x4 ALUpdate 0x32 0xff4 0x1 0x53 0xff8 0x4dc27695 SAVXP
    0x4 ALUpdate 0x32 0xff4 0x1 0x53 0xff8 0x4dc27695 SophosAutoUpdate
    0x4 ALUpdate 0x32 0xff4 0x1 0x7b 0xff8 0x4dc27695
    0x4 ALUpdate 0x32 0xe48 0x1 0x6 0xe4c 0x4dc276a4
    0x4 CIDUpdate 0x32 0xe48 0x1 0x55 0xe4c 0x4dc276a4 RMSNT \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe48 0x1 0x23 0xe4c 0x4dc276a4
    0x4 CIDUpdate 0x32 0xe48 0x1 0x55 0xe4c 0x4dc276a5 SAVXP \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe48 0x1 0x23 0xe4c 0x4dc276a5
    0x4 CIDUpdate 0x32 0xe48 0x1 0x55 0xe4c 0x4dc276a6 SophosAutoUpdate \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe48 0x1 0x23 0xe4c 0x4dc276a6
    0x4 ALUpdate 0x32 0xe48 0x1 0x52 0xe4c 0x4dc276a6
    0x4 ALUpdate 0x32 0xe48 0x1 0x53 0xe4c 0x4dc276a6 RMSNT
    0x4 ALUpdate 0x32 0xe48 0x1 0x53 0xe4c 0x4dc276a6 SAVXP
    0x4 ALUpdate 0x32 0xe48 0x1 0x53 0xe4c 0x4dc276a6 SophosAutoUpdate
    0x4 ALUpdate 0x32 0xe48 0x1 0x7b 0xe4c 0x4dc276a7

    :12607
Reply
  • 0

    Hi Jak,

    No there is no sauconf.xml file in the second cid and mrinit.conf refers to the correct Avserver.

    Here are the log files:

    Alc first which shows the switch from cid S002 to cid S000

    0x4 ALUpdate 0x32 0xb98 0x1 0x6 0xbdc 0x4dc26add
    0x4 CIDUpdate 0x32 0xb98 0x1 0x55 0xbdc 0x4dc26ade RMSNT \\avserver\sophosupdate\CIDs\S002\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xb98 0x1 0x23 0xbdc 0x4dc26ae4
    0x4 CIDUpdate 0x32 0xb98 0x1 0x55 0xbdc 0x4dc26ae5 SAVXP \\avserver\sophosupdate\CIDs\S002\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xb98 0x1 0x23 0xbdc 0x4dc26b19
    0x4 CIDUpdate 0x32 0xb98 0x1 0x55 0xbdc 0x4dc26b1a SophosAutoUpdate \\avserver\sophosupdate\CIDs\S002\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xb98 0x1 0x23 0xbdc 0x4dc26b1b
    0x4 ALUpdate 0x32 0xb98 0x1 0x52 0xbdc 0x4dc26b1c
    0x4 ALUpdate 0x32 0xb98 0x1 0x68 0xb28 0x4dc26b1c RMSNT
    0x4 ALUpdate 0x32 0xb98 0x1 0x2e 0xb28 0x4dc26b24
    0x4 ALUpdate 0x32 0xb98 0x1 0x68 0xad0 0x4dc26b24 SAVXP
    0x4 ALUpdate 0x32 0xb98 0x1 0x4d 0xad0 0x4dc26b4d SAVXP
    0x4 ALUpdate 0x32 0xb98 0x1 0x53 0xbdc 0x4dc26b4d SophosAutoUpdate
    0x4 ALUpdate 0x32 0xb98 0x1 0x4c 0xbdc 0x4dc26b4e
    0x4 ALUpdate 0x32 0xe38 0x1 0x6 0xe3c 0x4dc274e1
    0x4 CIDUpdate 0x32 0xe38 0x1 0x55 0xe3c 0x4dc274e1 RMSNT \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe38 0x1 0x23 0xe3c 0x4dc274e6
    0x4 CIDUpdate 0x32 0xe38 0x1 0x55 0xe3c 0x4dc274e7 SAVXP \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe38 0x1 0x23 0xe3c 0x4dc27509
    0x4 CIDUpdate 0x32 0xe38 0x1 0x55 0xe3c 0x4dc2750a SophosAutoUpdate \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe38 0x1 0x23 0xe3c 0x4dc27512
    0x4 ALUpdate 0x32 0xe38 0x1 0x52 0xe3c 0x4dc27514
    0x4 ALUpdate 0x32 0xe38 0x1 0x68 0xd58 0x4dc27514 RMSNT
    0x4 ALUpdate 0x32 0xe38 0x1 0x2e 0xd58 0x4dc27529
    0x4 ALUpdate 0x32 0xe38 0x1 0x68 0xd60 0x4dc27529 SAVXP
    0x4 ALUpdate 0x32 0xe38 0x1 0x4d 0xd60 0x4dc27567 SAVXP
    0x4 ALUpdate 0x32 0xe38 0x1 0x68 0xe34 0x4dc27567 SophosAutoUpdate
    0x4 ALUpdate 0x32 0xe38 0x1 0x2e 0xe34 0x4dc2757d
    0x4 ALUpdate 0x32 0xe38 0x1 0x4c 0xe3c 0x4dc2757d
    0x4 ALUpdate 0x32 0xff4 0x1 0x6 0xff8 0x4dc27692
    0x4 CIDUpdate 0x32 0xff4 0x1 0x55 0xff8 0x4dc27692 RMSNT \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xff4 0x1 0x23 0xff8 0x4dc27692
    0x4 CIDUpdate 0x32 0xff4 0x1 0x55 0xff8 0x4dc27693 SAVXP \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xff4 0x1 0x23 0xff8 0x4dc27693
    0x4 CIDUpdate 0x32 0xff4 0x1 0x55 0xff8 0x4dc27694 SophosAutoUpdate \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xff4 0x1 0x23 0xff8 0x4dc27694
    0x4 ALUpdate 0x32 0xff4 0x1 0x52 0xff8 0x4dc27695
    0x4 ALUpdate 0x32 0xff4 0x1 0x53 0xff8 0x4dc27695 RMSNT
    0x4 ALUpdate 0x32 0xff4 0x1 0x53 0xff8 0x4dc27695 SAVXP
    0x4 ALUpdate 0x32 0xff4 0x1 0x53 0xff8 0x4dc27695 SophosAutoUpdate
    0x4 ALUpdate 0x32 0xff4 0x1 0x7b 0xff8 0x4dc27695
    0x4 ALUpdate 0x32 0xe48 0x1 0x6 0xe4c 0x4dc276a4
    0x4 CIDUpdate 0x32 0xe48 0x1 0x55 0xe4c 0x4dc276a4 RMSNT \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe48 0x1 0x23 0xe4c 0x4dc276a4
    0x4 CIDUpdate 0x32 0xe48 0x1 0x55 0xe4c 0x4dc276a5 SAVXP \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe48 0x1 0x23 0xe4c 0x4dc276a5
    0x4 CIDUpdate 0x32 0xe48 0x1 0x55 0xe4c 0x4dc276a6 SophosAutoUpdate \\AVSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\
    0x4 CIDUpdate 0x32 0xe48 0x1 0x23 0xe4c 0x4dc276a6
    0x4 ALUpdate 0x32 0xe48 0x1 0x52 0xe4c 0x4dc276a6
    0x4 ALUpdate 0x32 0xe48 0x1 0x53 0xe4c 0x4dc276a6 RMSNT
    0x4 ALUpdate 0x32 0xe48 0x1 0x53 0xe4c 0x4dc276a6 SAVXP
    0x4 ALUpdate 0x32 0xe48 0x1 0x53 0xe4c 0x4dc276a6 SophosAutoUpdate
    0x4 ALUpdate 0x32 0xe48 0x1 0x7b 0xe4c 0x4dc276a7

    :12607
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