Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 1 subscriber
  • Views 18662 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Why Quarantine and how do I make it stop?

dwilson

Apparently I asked this in the wrong group. Hopefully this is the right one.

Hey Guys, so I've JUST started taking over Sophos management at my university and I'ms till trying to find my feet. For the meantime, I wonder if I can ask a couple of questions. This is for what is showing as Sophos Endpoint Security and Control 10.3 and the corresponding Sophos Enterprise Console 5.2.2.

1) Why does Sophos ONLY quarantine now and not clean infections and Spyware? I find a lot of products are doing this and it's frustrating. I want things gone, not just put aside.

2) Since yesterday I've been getting a notice that something has been found and moved to quarantine. Is there a way for it to only tell me once or to set it so it only pops up once an hour instead of every few seconds?

I truly find Sophos to be vastly over complicated so if there's any place I can go to get things explained or shown in much simpler terms I'd be very grateful.

:57623


This thread was automatically locked due to age.
Parents
  • 0

    Thanks for the response Christian. And yes you're right, I probably just find it complicated because it's not working the way I want AND I'm not totally familiar with it yet. I'm also just overwhelmed by all the different "Products".

    So, from what I gather, it sounds like we need to reconfigured how our detections are handled overall. The guy I'm taking over from described things as getting quarantined and then cleaned once a week but your description sounds like a list is just being made but cleaning never actually happens until manually initiated. 

    As for the alerts issues, yeah, I'm not looking to completely eliminate the alerts, just to have it so that it's not popping up a notice every 1-3 seconds non-stop all day long...Seriously, before one message has finished fading away it's coming back up again. Massively annoying and intrusive.

    Anyway, thanks again.  Bye for now.

    :57644
Reply
  • 0

    Thanks for the response Christian. And yes you're right, I probably just find it complicated because it's not working the way I want AND I'm not totally familiar with it yet. I'm also just overwhelmed by all the different "Products".

    So, from what I gather, it sounds like we need to reconfigured how our detections are handled overall. The guy I'm taking over from described things as getting quarantined and then cleaned once a week but your description sounds like a list is just being made but cleaning never actually happens until manually initiated. 

    As for the alerts issues, yeah, I'm not looking to completely eliminate the alerts, just to have it so that it's not popping up a notice every 1-3 seconds non-stop all day long...Seriously, before one message has finished fading away it's coming back up again. Massively annoying and intrusive.

    Anyway, thanks again.  Bye for now.

    :57644
Children
No Data