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Sophos installation, return code 15

rvorderm

Having a couple issues with installing sophos version 10.  

Here is the output in the Sophos ES setup file:

4/18/2012,1:43:28 PM,Information,Verified that contents of CID C:\Users\*****\AppData\Local\Temp\sophosa match the manifest file,

4/18/2012,1:43:28 PM,Information,Searching for third-party security software.,

4/18/2012,1:43:33 PM,Information,Return Code 15 from third-party security software removal tool.,

4/18/2012,1:43:33 PM,ERROR,Cancelled removal of third-party security software and installation of Sophos software. The software being removed may include a firewall or other component that is not being replaced. Make sure the package you are installing provides equivalent protection to the package being removed.,

I have so far been unable to determine what a code 15 means.  

This is an hp netbook running windows 7 home premium, 32 bit, and currently has no antivirus or firewall.  It did have sophos version 7 before.  My take on the error message is that the installer has a problem with either a standard windows component or the previously installed antivirus.  

Can anyone explain what a code 15 is?

:23859


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    Hello rvorderm,

    the general explanation of error 15 is in the line starting ERROR,Cancelled removal of third-party .... The details should be in the logs (avremove.log and [Sophos Anti-Virus] Competitors Lists.txt - both in the system %TEMP% or the user's - if installed manually - %TEMP% directory).

    Christian

    :23871
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  • 0

    Hello rvorderm,

    the general explanation of error 15 is in the line starting ERROR,Cancelled removal of third-party .... The details should be in the logs (avremove.log and [Sophos Anti-Virus] Competitors Lists.txt - both in the system %TEMP% or the user's - if installed manually - %TEMP% directory).

    Christian

    :23871
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