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Windows 7 and Sophos Anti-Virus. The PC won't update and is not currently installed.

apeeler

This is a Windows 7 32-bit laptop. It had Sophos version 9.5 previously loaded. I went to install version 10 and it wouldn't update. I then uninstalled the 9.5 version and installed a fresh copy of 10. Now it stops during installation and says "rolling back action" then it greys itself out and acts as if its not installed.

I read somewhere it was a permissions issue with windows 7. I changed the permissions and the laptop now runs as an administrator. This problem still occurs.

Thanks in advance!

:23249


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    I forgot to say this is a company laptop on a network of about 1,000 devices. It updates to our server at the office and its secondary loction is from sophos. I am the administrator. My co-worker installed 10 but i dont think it ever fully installed. It was sent out into the field and i was called because of the red X. After looking into i dont think it ever had a fully functioning version of 10 installed.

    :23265
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  • 0

    I forgot to say this is a company laptop on a network of about 1,000 devices. It updates to our server at the office and its secondary loction is from sophos. I am the administrator. My co-worker installed 10 but i dont think it ever fully installed. It was sent out into the field and i was called because of the red X. After looking into i dont think it ever had a fully functioning version of 10 installed.

    :23265
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