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Windows 7 and Sophos Anti-Virus. The PC won't update and is not currently installed.

apeeler

This is a Windows 7 32-bit laptop. It had Sophos version 9.5 previously loaded. I went to install version 10 and it wouldn't update. I then uninstalled the 9.5 version and installed a fresh copy of 10. Now it stops during installation and says "rolling back action" then it greys itself out and acts as if its not installed.

I read somewhere it was a permissions issue with windows 7. I changed the permissions and the laptop now runs as an administrator. This problem still occurs.

Thanks in advance!

:23249


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  • 0
    Hello apeeler,

    as Sophos isn't a home user product - where did and do you install it from? It needs at least an update location - and this can't be the same for 9.5 and 10. This could be a reason for the failed updates. Also you said "went to install version 10" and "uninstalled 9.5" - did you ever install 10?
    Last but not least - are you administering Sophos for your site? If not, you should turn to your local support personell first.

    Christian
    :23253
Reply
  • 0
    Hello apeeler,

    as Sophos isn't a home user product - where did and do you install it from? It needs at least an update location - and this can't be the same for 9.5 and 10. This could be a reason for the failed updates. Also you said "went to install version 10" and "uninstalled 9.5" - did you ever install 10?
    Last but not least - are you administering Sophos for your site? If not, you should turn to your local support personell first.

    Christian
    :23253
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