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Sophos Uninstall Issue

disco_samurai

Good Morning

At my workplace we use Sophos Endpoint Security and Control v9.5 and I'm having an issue on one of the machines its installed on I wonder if anyone can suggest anything to assist me?

The PC in question had Sophos installed (via a network share) but upon first install when it does its initial update (the 3 stage update) the update window would close once it got to 'Installing Package 1 of..

Now I assumed that I had mistyped the admin password/ID so I went to uninstall it.  However when I try and uninstall Sophos it asks for a 'Sophos Anti-Virus.msi' file.  I browsed to this file on the network server but the uninstaller would not accept this MSI (I've seen a few threads on Google with this issue with no successful resolutions).

I have tried reinstalling Sophos again (same thing happened) and I've tried absolutely everything to remove Sophos, I've manually cleared the registry, manually deleted the files, logged onto safemode to try and remove it I even reinstalled the Windows Installer (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en_) as it was suggested as a way to get round this issue on the net.  Nothing seems to work.

Any suggestions?

Cheers

Neal

:8433


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  • 0

    Hi all,

    We have a similar problem. We are upgrading clients from 7.6 to 9.5 and after a successful installation all subsequent updating fails at the 'Installing Package 1..."  as it closes down immediately. Our temp solution is a 3rd party uninstaller and re-installation of Sophos...not an ideal solution. After a removal / re-install all seems fine.

    We only started with this last week, up to then all worked fine.

    Will give msiccu2.exe a go.

    cheers

    Degs

    :9003
Reply
  • 0

    Hi all,

    We have a similar problem. We are upgrading clients from 7.6 to 9.5 and after a successful installation all subsequent updating fails at the 'Installing Package 1..."  as it closes down immediately. Our temp solution is a 3rd party uninstaller and re-installation of Sophos...not an ideal solution. After a removal / re-install all seems fine.

    We only started with this last week, up to then all worked fine.

    Will give msiccu2.exe a go.

    cheers

    Degs

    :9003
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