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Scripted Uninstall of Sophos

packman73

Looking for a scripted uninstall of Sophos.  We have over 2000 endpoints at 420+ remote locations which are mainly POS systems running XP or Windows 7.  We can't take control of these systems to manually uninstall Sophos if problems arise (and they have).  I've talked to Sophos support about this and they don't have an uninstall script for Sophos 10.0 from what I've been told.  

I've found all the MSIEXEC uninstall strings within the registry but running those remotely via PsExec does not work, not sure why.

I find it interesting that as good as Sophos is of uninstalling ever other major AV/EPP product on the market to install their product on an end-point, they offer no means (other than touch each endpoint manually) to uninstall their own product.

If anyone has any information that would help us, that would be greatly appreciated.

Regards,

Art

:22069


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    Just to clarify a few points:

    1. Sophos no longer supports any removal batch file (e.g., remsav*.bat) for uninstalling endpoint software.  You could make things worse by running the script.
    2. If you need to uninstall endpoint software via a script see article 109668 for instructions on customizing the commands for your own network.
    3. In checking the script linked above and which is currently hosted on RapidShare: it's a modified version of Remsav*.bat which use to have the exact wording of: "DO NOT DISTRIBUTE WITHOUT THE PRIOR CONSENT OF SOPHOS TECHNICAL SUPPORT." included at the top.  The person who re-authored it obviously removed those lines and hoped no one would notice.
    4. The zip file hosted on RapidShare contains a copy of 'miszap.exe' - a program Microsoft no longer supports and hence should not be used.

    Short answer:  please don't use the script - for your own sake.


    We don't so much care about people exchanging our scripts as we do about preventing problems arising from unsupported and potentially dangerous advice.


    We stopped support for the removal batch files as they seriously prevent us from identifying genuine installer issues and getting those problems addressed inside the product.  The continued publishing of the above script will only hurt in the long run.

    So...

    • If you have a problem installing/upgrading/removing a Sophos endpoint software component: check the knowledgebase for any errors you see on screen, reported to the console, or find in the installer logs on the endpoint (C:\Windows\Temp\ folder).
    • If you can't resolve the issue yourself: run the SDU program and send the log file to Support explaining what you're wanting to do and what's not working as expected (provide context on the problem and the number of computers you have tested on so far).
    • If you want a script to uninstall endpoint software you can create one yourself by following article 109668.
    • If you really don't have the time to troubleshoot the problem (and help us fix the problem for next time) then look at the newer Microsoft fix it tool.  See Fix problems with programs that can't be installed or uninstalled.  We can't support that either (as we didn't write it) but at least Microsoft do.
    :23857
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  • 0

    Just to clarify a few points:

    1. Sophos no longer supports any removal batch file (e.g., remsav*.bat) for uninstalling endpoint software.  You could make things worse by running the script.
    2. If you need to uninstall endpoint software via a script see article 109668 for instructions on customizing the commands for your own network.
    3. In checking the script linked above and which is currently hosted on RapidShare: it's a modified version of Remsav*.bat which use to have the exact wording of: "DO NOT DISTRIBUTE WITHOUT THE PRIOR CONSENT OF SOPHOS TECHNICAL SUPPORT." included at the top.  The person who re-authored it obviously removed those lines and hoped no one would notice.
    4. The zip file hosted on RapidShare contains a copy of 'miszap.exe' - a program Microsoft no longer supports and hence should not be used.

    Short answer:  please don't use the script - for your own sake.


    We don't so much care about people exchanging our scripts as we do about preventing problems arising from unsupported and potentially dangerous advice.


    We stopped support for the removal batch files as they seriously prevent us from identifying genuine installer issues and getting those problems addressed inside the product.  The continued publishing of the above script will only hurt in the long run.

    So...

    • If you have a problem installing/upgrading/removing a Sophos endpoint software component: check the knowledgebase for any errors you see on screen, reported to the console, or find in the installer logs on the endpoint (C:\Windows\Temp\ folder).
    • If you can't resolve the issue yourself: run the SDU program and send the log file to Support explaining what you're wanting to do and what's not working as expected (provide context on the problem and the number of computers you have tested on so far).
    • If you want a script to uninstall endpoint software you can create one yourself by following article 109668.
    • If you really don't have the time to troubleshoot the problem (and help us fix the problem for next time) then look at the newer Microsoft fix it tool.  See Fix problems with programs that can't be installed or uninstalled.  We can't support that either (as we didn't write it) but at least Microsoft do.
    :23857
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