V10 auto upgraded on Thursday morning and we have machines where the upgrade has failed dismally.
All machines are Windows 7 32 bit and managed through console manager, the issues are
IE has no web access
Machines can get to file share of Sophos
Machines cant surf the web or report into the console
Services that are installed and have issues
- Sophos Agent – stopped – if you restart, it appears to be running and then crashes after a few seconds, windows logs says crashed multiple time event ID 7031
- Sophos Client Firewall – stopped – if you restart crashes out with no mention in windows logs
- Sophos Message Router – stopped – if you restart crashes out with error message 1067
- In comparing with other machines there are services missing
When you go into dos to check basic network settings we see
- DHCP settings are correct
- Successfully renew / release DHCP leases
- Ping internal and external IP addresses
- Can’’’’t ping internal or external DNS / domain names
Sophos Server can ping and can open file shares on troubled computers
We have tried removing Sophos completely ...... with no success
Tried reinstalling ...... with no success
Tried uninstalling and go back to V9.7 ...... with no success
Created new subscription group for v9.7 only and moving machines in there ...... with no success
Anyone have any ideas?
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