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SHH/Updater-B Fiasco Recovery Steps

chavez243

Just thought a thread for just the recovery steps would be helpful as I'm sure this is a big mess for many of my IT brethren who will be burning the midnight oil on the cleanup.

Perhaps a Sophos engineer could chime in on:

- what to do about "Software Delivery failed" in Update Manager

- what to do about ALsvc.exe and ALUpdate.exe being detected / quarantined

- other steps?

:30335


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    Both my student and staff domain console servers have now crashed after getting the update at 4:58CST yesterday.   Just renewed my 3 year subscription for 2800 licenses.  Cannot call into tech support.  "Priceless"

    :31421
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    Both my student and staff domain console servers have now crashed after getting the update at 4:58CST yesterday.   Just renewed my 3 year subscription for 2800 licenses.  Cannot call into tech support.  "Priceless"

    :31421
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