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SHH/Updater-B Fiasco Recovery Steps

chavez243

Just thought a thread for just the recovery steps would be helpful as I'm sure this is a big mess for many of my IT brethren who will be burning the midnight oil on the cleanup.

Perhaps a Sophos engineer could chime in on:

- what to do about "Software Delivery failed" in Update Manager

- what to do about ALsvc.exe and ALUpdate.exe being detected / quarantined

- other steps?

:30335


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    Maybe we were lucky.  I stop the services, put the basic fil in place of the one showing all the entries (take a look in notepad or browser), start it again and the client GUI shows no qurantined files.

    The enterprise console still shows them but you can select a load and acknowledge the lot in one go.

    Just deleted couple of thousand email messages, and 500 auto-logged helpdesks...

    :31279
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  • 0

    Maybe we were lucky.  I stop the services, put the basic fil in place of the one showing all the entries (take a look in notepad or browser), start it again and the client GUI shows no qurantined files.

    The enterprise console still shows them but you can select a load and acknowledge the lot in one go.

    Just deleted couple of thousand email messages, and 500 auto-logged helpdesks...

    :31279
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