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SHH/Updater-B Fiasco Recovery Steps

chavez243

Just thought a thread for just the recovery steps would be helpful as I'm sure this is a big mess for many of my IT brethren who will be burning the midnight oil on the cleanup.

Perhaps a Sophos engineer could chime in on:

- what to do about "Software Delivery failed" in Update Manager

- what to do about ALsvc.exe and ALUpdate.exe being detected / quarantined

- other steps?

:30335


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    Thanks drahon-it.

    I have tried renaming quarantine.xml, and restarting the Sophos services, but that doesnt seem to have resolved the quarantined items issue for me.

    If anyone finds a good way to remove the quarantined items on the clients, please post it up here.

    Regards,

    Steve

    :31269
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  • 0

    Thanks drahon-it.

    I have tried renaming quarantine.xml, and restarting the Sophos services, but that doesnt seem to have resolved the quarantined items issue for me.

    If anyone finds a good way to remove the quarantined items on the clients, please post it up here.

    Regards,

    Steve

    :31269
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