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SHH/Updater-B Fiasco Recovery Steps

chavez243

Just thought a thread for just the recovery steps would be helpful as I'm sure this is a big mess for many of my IT brethren who will be burning the midnight oil on the cleanup.

Perhaps a Sophos engineer could chime in on:

- what to do about "Software Delivery failed" in Update Manager

- what to do about ALsvc.exe and ALUpdate.exe being detected / quarantined

- other steps?

:30335


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    steveg95 wrote:

    The software has quarantined a critical .dll on some of our workstations with software other than Sophos. How do I repair Sophos and get the critical .dll out of quarantine to repair the other software?

    If you didn't move the file or delete it, then you just need the updated IDE javab-jd.ide and the application will work again.

    :30787
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  • 0
    steveg95 wrote:

    The software has quarantined a critical .dll on some of our workstations with software other than Sophos. How do I repair Sophos and get the critical .dll out of quarantine to repair the other software?

    If you didn't move the file or delete it, then you just need the updated IDE javab-jd.ide and the application will work again.

    :30787
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