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SHH/Updater-B Fiasco Recovery Steps

chavez243

Just thought a thread for just the recovery steps would be helpful as I'm sure this is a big mess for many of my IT brethren who will be burning the midnight oil on the cleanup.

Perhaps a Sophos engineer could chime in on:

- what to do about "Software Delivery failed" in Update Manager

- what to do about ALsvc.exe and ALUpdate.exe being detected / quarantined

- other steps?

:30335


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    Hey all!

    I got the update to fix the problem, but now I seem to have a bigger problem.  Sophos updating works just fine, but the program is now telling me that there is a service failure with Sophos Antivirus and HIPS.  Is anyone else having this problem and if so, how have you fixed it?

    Thanks!

    :30663
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  • 0

    Hey all!

    I got the update to fix the problem, but now I seem to have a bigger problem.  Sophos updating works just fine, but the program is now telling me that there is a service failure with Sophos Antivirus and HIPS.  Is anyone else having this problem and if so, how have you fixed it?

    Thanks!

    :30663
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