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SHH/Updater-B Fiasco Recovery Steps

chavez243

Just thought a thread for just the recovery steps would be helpful as I'm sure this is a big mess for many of my IT brethren who will be burning the midnight oil on the cleanup.

Perhaps a Sophos engineer could chime in on:

- what to do about "Software Delivery failed" in Update Manager

- what to do about ALsvc.exe and ALUpdate.exe being detected / quarantined

- other steps?

:30335


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    I'm with these alerts to multiple computers. Infected files are:
    C: \ Program Files (x86) \ Sophos \ AutoUpdate \ swlocale.dll
    C: \ Program Files (x86) \ Sophos \ AutoUpdate \ ALUupdate.exe
    C: \ Program Files (x86) \ Sophos \ AutoUpdate \ jusched.exe

    what to do?

    Daniel Cunha

    Brazil

    :30509
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  • 0

    I'm with these alerts to multiple computers. Infected files are:
    C: \ Program Files (x86) \ Sophos \ AutoUpdate \ swlocale.dll
    C: \ Program Files (x86) \ Sophos \ AutoUpdate \ ALUupdate.exe
    C: \ Program Files (x86) \ Sophos \ AutoUpdate \ jusched.exe

    what to do?

    Daniel Cunha

    Brazil

    :30509
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