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Clients OS showing not found

TechnicaSols

Many of our clients (businesss) are ringing us saying their computers are reporting no antivirus (The windows security center.)

We have seen this before and the issue just vanishs after a day, we have put it down to a Sophos update which doesn't seem to be detected by the OS

Anyone else experiencing this issue

:24315


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    Unfortunately suport havent been any help as yet.

    I have procided logs etc and the responoce is "Sophos is upto date windows is just not reporting correcting". I know this.........

    Sophos also has a KB saying this can happen and is usually fixed by Sopos rolliong out a monthly (magor update)

    clients are less than impressed. we receive many many calls thinking there is a problem. Sophos at renewall time will be a hard sell to these clients.

    ps reboots do nothing

    :24377
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  • 0

    Unfortunately suport havent been any help as yet.

    I have procided logs etc and the responoce is "Sophos is upto date windows is just not reporting correcting". I know this.........

    Sophos also has a KB saying this can happen and is usually fixed by Sopos rolliong out a monthly (magor update)

    clients are less than impressed. we receive many many calls thinking there is a problem. Sophos at renewall time will be a hard sell to these clients.

    ps reboots do nothing

    :24377
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