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Default Firewall Policy Preventing my clients from updating

TylerK

Hey All,

I have a slightly complex network and I beleive its causing some trouble for me.

This happens when I install Endpoint 10 + Firewall  to a new computer from the network share. Everything installs fine, but when the install is done and Sophos is loaded the default firewall settings prevent the client from updating since the firewall blocks the update server.

To get around this I simply disable the sophos firewall after I install and then tell the client to update, it updates and gets the correct policies (including the firewall policy that lets it update)


So I guess my question is, how to I set the install package policy to allow access through the firewall to my update server.

Thanks,

Tyler

:27171


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    Hi,

    Is it name lookups, i.e. the client trying to resolve the SEC server?  As Christian says, what traffic is being blocked?

    If so, you could try deploying as a test with an IP address in the updating policy, does it work?

    I assume you're running setup.exe from the CID?   And the machine has AutoUpdate, RMS, SAV as well as part of this?

    Regards,

    Jak

    :27183
Reply
  • 0

    Hi,

    Is it name lookups, i.e. the client trying to resolve the SEC server?  As Christian says, what traffic is being blocked?

    If so, you could try deploying as a test with an IP address in the updating policy, does it work?

    I assume you're running setup.exe from the CID?   And the machine has AutoUpdate, RMS, SAV as well as part of this?

    Regards,

    Jak

    :27183
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