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3rd Party Removal vs. SEP 12.1

chavez243

Been deploying a small pilot subset of SEC 9.7 to Windows XP notebooks in a test environment both via custom package and from the Enterprise console.  In both cases it is failing to remove SEP.  In some cases SEP 12 is mangle into a non-functional status and other times it is left untouched.

A check of the Sophos ES setup log reveals a code 10 returned from the tool - No 3rd Party Security Software Found.

:16309


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    Hi chavez243

    Thank you for your posts, in order to get this updated product added to the competitor removal tool please follow the steps below.

    1. Open a case with Sophos Technical Support via www.sophos.com/support/query , detailing the Competitor company name, software name, version number requesting FTP upload, how many many machines are affected
    2. Upload to the Sophos FTP the following, using the username and password given by Sophos Technical Support:
    • The avremove.log from the target machine (start,run,%TEMP%)
    • A .reg file export of the Windows Registry  key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    :16561
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  • 0

    Hi chavez243

    Thank you for your posts, in order to get this updated product added to the competitor removal tool please follow the steps below.

    1. Open a case with Sophos Technical Support via www.sophos.com/support/query , detailing the Competitor company name, software name, version number requesting FTP upload, how many many machines are affected
    2. Upload to the Sophos FTP the following, using the username and password given by Sophos Technical Support:
    • The avremove.log from the target machine (start,run,%TEMP%)
    • A .reg file export of the Windows Registry  key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    :16561
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