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Console and SUM

Hi,

Console says that my SUM is not up to date (since february 19). If I try modify the settings/sources it says that it can't join Sophos ( something like "Could not contact the server. Check that the details are correct, and that there is not a problem with the network", my system is in French). I made some test and I can join Sophos update servers (dci.sophosupd.com, d1.sophosupd.com, d2.sophosupd.com, and some others) with IExplore.

When I look into the SUM folder (C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000\SAVSCFXP\savxp) some upd/ide files have been created today (and yesterday, etc.). So the SUM seems to work fine for now.

I tried to install a new SUM on another server but it didn't showed up in the console...

I tried to fix the console with the repair option of the installer, the process finish with no error but still can't connect to Sophos and still says that SUM is not up to date. SUM in installed on the same server.

Server: Windows Server 2008

Console : 9.5 (4.5.1)

It is like this thread Not-allowing-to-get-in-Sophos-Download but in my case, the console and SUM were working fine for several months before the february 19.

I tried adding the reg key for enabling logon telnet with SUM but I can't connect : "Failed to authenticate socket!"

Some advices ?

Thanks !

:10471


This thread was automatically locked due to age.
Parents
  • No mention of:CheckWarehouse !!!

    __________________________________

    Authenticate: toto
    Sophos Update Manager v1.1.1.141 (C) 2009 Sophos Plc, www.sophos.com


    [I1018][DispatcherSupplements-2011-03-17T12-46-01-13][1] Started dispatcher with
     ID 'DispatcherSupplements-2011-03-17T12-46-01-13'. It will run 1 events.
    [I1021][ActionSyncSupplements][DispatcherSupplements-2011-03-17T12-46-01-13] Act
    ion 'ActionSyncSupplements' with caller 'DispatcherSupplements-2011-03-17T12-46-
    01-13' started...
    [I0017][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED][SOPHOS] Successfully
    synchronized supplements for payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 with v
    ersion RECOMMENDED from source SOPHOS. No new data files were downloaded.
    [I0017][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED][SOPHOS] Successfully
    synchronized supplements for payload F26F7EC0-1302-4DA7-8B6B-A5383051D41A with v
    ersion RECOMMENDED from source SOPHOS. No new data files were downloaded.
    [I0017][7D48A012-0C64-4F21-BA27-A9CEDF442749][0.0.0][SOPHOS] Successfully synchr
    onized supplements for payload 7D48A012-0C64-4F21-BA27-A9CEDF442749 with version
     0.0.0 from source SOPHOS. No new data files were downloaded.
    [I0018] The synchronisation of the supplements was successful.
    [I0009][ActionSyncSupplements][DispatcherSupplements-2011-03-17T12-46-01-13] Act
    ion 'ActionSyncSupplements' with caller 'DispatcherSupplements-2011-03-17T12-46-
    01-13' succeeded!
    [I1021][ActionGatherCurrencyData-Sub0][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' started...
    [I101F][DispatcherSupplements-2011-03-17T12-46-01-13][SAVEEXP][9.5.5 VDL4.63G][3
    .17.1][4.63G][BDD923C4324B3FC3E98562043FC1F344][2011-03-08T05:19:38] Currency Bl
    ock Created by dispatcherId 'DispatcherSupplements-2011-03-17T12-46-01-13'.  Lin
    e: SAVEEXP Version: 9.5.5 VDL4.63G EngineVersion: 3.17.1 VirusDataVersion: 4.63G
     IdesChecksum: BDD923C4324B3FC3E98562043FC1F344 Rollout: 2011-03-08T05:19:38
    [I0009][ActionGatherCurrencyData-Sub0][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' succeeded!
    [I1021][ActionDecodeEverything-Sub0][DispatcherSupplements-2011-03-17T12-46-01-1
    3] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherSupplements-2011-
    03-17T12-46-01-13' started...
    [S001A][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub0\F26F7EC0-130
    2-4DA7-8B6B-A5383051D41A][SAVSCFXP][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMM
    ENDED] The decode operation was successful (and NULL).
    [S0013][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub0] The decode
    operation was successful, and no new data files were decoded.
    [I0009][ActionDecodeEverything-Sub0][DispatcherSupplements-2011-03-17T12-46-01-1
    3] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherSupplements-2011-
    03-17T12-46-01-13' succeeded!
    [I1021][ActionGenerateCid-Sub0][DispatcherSupplements-2011-03-17T12-46-01-13] Ac
    tion 'ActionGenerateCid-Sub0' with caller 'DispatcherSupplements-2011-03-17T12-4
    6-01-13' started...
    [S0005][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] Generation of CID fro
    m package 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' with requested version 'RECOMME
    NDED' skipped, decoded versions are unchanged.
    [I0009][ActionGenerateCid-Sub0][DispatcherSupplements-2011-03-17T12-46-01-13] Ac
    tion 'ActionGenerateCid-Sub0' with caller 'DispatcherSupplements-2011-03-17T12-4
    6-01-13' succeeded!
    [I1021][ActionDeployCids-Sub0-0][DispatcherSupplements-2011-03-17T12-46-01-13] A
    ction 'ActionDeployCids-Sub0-0' with caller 'DispatcherSupplements-2011-03-17T12
    -46-01-13' started...
    [I0010][C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000][SAVSCFXP]
    [F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] The deployment to share 'C:\
    ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000' was skipped because
    the version was unchanged.
    [I0009][ActionDeployCids-Sub0-0][DispatcherSupplements-2011-03-17T12-46-01-13] A
    ction 'ActionDeployCids-Sub0-0' with caller 'DispatcherSupplements-2011-03-17T12
    -46-01-13' succeeded!
    [I1021][ActionGatherCurrencyData-Sub1][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-Sub1' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' started...
    [I0009][ActionGatherCurrencyData-Sub1][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-Sub1' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' succeeded!
    [I1021][ActionDeploySDF-Sub1-0][DispatcherSupplements-2011-03-17T12-46-01-13] Ac
    tion 'ActionDeploySDF-Sub1-0' with caller 'DispatcherSupplements-2011-03-17T12-4
    6-01-13' started...
    [S0015][C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs
    \SophosMA][sec][7D48A012-0C64-4F21-BA27-A9CEDF442749][0.0.0] The SDF deployment
    operation was successful, and no new data files were decoded.
    [S0013][C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs
    \SophosMA] The decode operation was successful, and no new data files were decod
    ed.
    [I0009][ActionDeploySDF-Sub1-0][DispatcherSupplements-2011-03-17T12-46-01-13] Ac
    tion 'ActionDeploySDF-Sub1-0' with caller 'DispatcherSupplements-2011-03-17T12-4
    6-01-13' succeeded!
    [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' started...
    [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' succeeded!
    [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2011-03-17T12-46-01-1
    3] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2011-
    03-17T12-46-01-13' started...
    [S001A][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-SDDM\A845A8B5-653
    2-4EF1-B19E-1DB2B3CB73D1][sum][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED
    ] The decode operation was successful (and NULL).
    [S0013][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-SDDM] The decode
    operation was successful, and no new data files were decoded.
    [I0009][ActionDecodeEverything-SDDM][DispatcherSupplements-2011-03-17T12-46-01-1
    3] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2011-
    03-17T12-46-01-13' succeeded!
    [S0012][DispatcherSupplements-2011-03-17T12-46-01-13] Event with dispatcher ID '
    DispatcherSupplements-2011-03-17T12-46-01-13' completed successfully.
    [I1020][DispatcherSupplements-2011-03-17T12-46-01-13] All events with dispatcher
     ID 'DispatcherSupplements-2011-03-17T12-46-01-13' complete.

    :10587
Reply
  • No mention of:CheckWarehouse !!!

    __________________________________

    Authenticate: toto
    Sophos Update Manager v1.1.1.141 (C) 2009 Sophos Plc, www.sophos.com


    [I1018][DispatcherSupplements-2011-03-17T12-46-01-13][1] Started dispatcher with
     ID 'DispatcherSupplements-2011-03-17T12-46-01-13'. It will run 1 events.
    [I1021][ActionSyncSupplements][DispatcherSupplements-2011-03-17T12-46-01-13] Act
    ion 'ActionSyncSupplements' with caller 'DispatcherSupplements-2011-03-17T12-46-
    01-13' started...
    [I0017][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED][SOPHOS] Successfully
    synchronized supplements for payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 with v
    ersion RECOMMENDED from source SOPHOS. No new data files were downloaded.
    [I0017][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED][SOPHOS] Successfully
    synchronized supplements for payload F26F7EC0-1302-4DA7-8B6B-A5383051D41A with v
    ersion RECOMMENDED from source SOPHOS. No new data files were downloaded.
    [I0017][7D48A012-0C64-4F21-BA27-A9CEDF442749][0.0.0][SOPHOS] Successfully synchr
    onized supplements for payload 7D48A012-0C64-4F21-BA27-A9CEDF442749 with version
     0.0.0 from source SOPHOS. No new data files were downloaded.
    [I0018] The synchronisation of the supplements was successful.
    [I0009][ActionSyncSupplements][DispatcherSupplements-2011-03-17T12-46-01-13] Act
    ion 'ActionSyncSupplements' with caller 'DispatcherSupplements-2011-03-17T12-46-
    01-13' succeeded!
    [I1021][ActionGatherCurrencyData-Sub0][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' started...
    [I101F][DispatcherSupplements-2011-03-17T12-46-01-13][SAVEEXP][9.5.5 VDL4.63G][3
    .17.1][4.63G][BDD923C4324B3FC3E98562043FC1F344][2011-03-08T05:19:38] Currency Bl
    ock Created by dispatcherId 'DispatcherSupplements-2011-03-17T12-46-01-13'.  Lin
    e: SAVEEXP Version: 9.5.5 VDL4.63G EngineVersion: 3.17.1 VirusDataVersion: 4.63G
     IdesChecksum: BDD923C4324B3FC3E98562043FC1F344 Rollout: 2011-03-08T05:19:38
    [I0009][ActionGatherCurrencyData-Sub0][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' succeeded!
    [I1021][ActionDecodeEverything-Sub0][DispatcherSupplements-2011-03-17T12-46-01-1
    3] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherSupplements-2011-
    03-17T12-46-01-13' started...
    [S001A][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub0\F26F7EC0-130
    2-4DA7-8B6B-A5383051D41A][SAVSCFXP][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMM
    ENDED] The decode operation was successful (and NULL).
    [S0013][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-Sub0] The decode
    operation was successful, and no new data files were decoded.
    [I0009][ActionDecodeEverything-Sub0][DispatcherSupplements-2011-03-17T12-46-01-1
    3] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherSupplements-2011-
    03-17T12-46-01-13' succeeded!
    [I1021][ActionGenerateCid-Sub0][DispatcherSupplements-2011-03-17T12-46-01-13] Ac
    tion 'ActionGenerateCid-Sub0' with caller 'DispatcherSupplements-2011-03-17T12-4
    6-01-13' started...
    [S0005][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] Generation of CID fro
    m package 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' with requested version 'RECOMME
    NDED' skipped, decoded versions are unchanged.
    [I0009][ActionGenerateCid-Sub0][DispatcherSupplements-2011-03-17T12-46-01-13] Ac
    tion 'ActionGenerateCid-Sub0' with caller 'DispatcherSupplements-2011-03-17T12-4
    6-01-13' succeeded!
    [I1021][ActionDeployCids-Sub0-0][DispatcherSupplements-2011-03-17T12-46-01-13] A
    ction 'ActionDeployCids-Sub0-0' with caller 'DispatcherSupplements-2011-03-17T12
    -46-01-13' started...
    [I0010][C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000][SAVSCFXP]
    [F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] The deployment to share 'C:\
    ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000' was skipped because
    the version was unchanged.
    [I0009][ActionDeployCids-Sub0-0][DispatcherSupplements-2011-03-17T12-46-01-13] A
    ction 'ActionDeployCids-Sub0-0' with caller 'DispatcherSupplements-2011-03-17T12
    -46-01-13' succeeded!
    [I1021][ActionGatherCurrencyData-Sub1][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-Sub1' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' started...
    [I0009][ActionGatherCurrencyData-Sub1][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-Sub1' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' succeeded!
    [I1021][ActionDeploySDF-Sub1-0][DispatcherSupplements-2011-03-17T12-46-01-13] Ac
    tion 'ActionDeploySDF-Sub1-0' with caller 'DispatcherSupplements-2011-03-17T12-4
    6-01-13' started...
    [S0015][C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs
    \SophosMA][sec][7D48A012-0C64-4F21-BA27-A9CEDF442749][0.0.0] The SDF deployment
    operation was successful, and no new data files were decoded.
    [S0013][C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs
    \SophosMA] The decode operation was successful, and no new data files were decod
    ed.
    [I0009][ActionDeploySDF-Sub1-0][DispatcherSupplements-2011-03-17T12-46-01-13] Ac
    tion 'ActionDeploySDF-Sub1-0' with caller 'DispatcherSupplements-2011-03-17T12-4
    6-01-13' succeeded!
    [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' started...
    [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2011-03-17T12-46-01
    -13] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2
    011-03-17T12-46-01-13' succeeded!
    [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2011-03-17T12-46-01-1
    3] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2011-
    03-17T12-46-01-13' started...
    [S001A][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-SDDM\A845A8B5-653
    2-4EF1-B19E-1DB2B3CB73D1][sum][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED
    ] The decode operation was successful (and NULL).
    [S0013][C:\ProgramData\Sophos\Update Manager\Working\.\Decoded-SDDM] The decode
    operation was successful, and no new data files were decoded.
    [I0009][ActionDecodeEverything-SDDM][DispatcherSupplements-2011-03-17T12-46-01-1
    3] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2011-
    03-17T12-46-01-13' succeeded!
    [S0012][DispatcherSupplements-2011-03-17T12-46-01-13] Event with dispatcher ID '
    DispatcherSupplements-2011-03-17T12-46-01-13' completed successfully.
    [I1020][DispatcherSupplements-2011-03-17T12-46-01-13] All events with dispatcher
     ID 'DispatcherSupplements-2011-03-17T12-46-01-13' complete.

    :10587
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