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Console and SUM

SIS_Bko

Hi,

Console says that my SUM is not up to date (since february 19). If I try modify the settings/sources it says that it can't join Sophos ( something like "Could not contact the server. Check that the details are correct, and that there is not a problem with the network", my system is in French). I made some test and I can join Sophos update servers (dci.sophosupd.com, d1.sophosupd.com, d2.sophosupd.com, and some others) with IExplore.

When I look into the SUM folder (C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000\SAVSCFXP\savxp) some upd/ide files have been created today (and yesterday, etc.). So the SUM seems to work fine for now.

I tried to install a new SUM on another server but it didn't showed up in the console...

I tried to fix the console with the repair option of the installer, the process finish with no error but still can't connect to Sophos and still says that SUM is not up to date. SUM in installed on the same server.

Server: Windows Server 2008

Console : 9.5 (4.5.1)

It is like this thread Not-allowing-to-get-in-Sophos-Download but in my case, the console and SUM were working fine for several months before the february 19.

I tried adding the reg key for enabling logon telnet with SUM but I can't connect : "Failed to authenticate socket!"

Some advices ?

Thanks !

:10471


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  • 0

    Looks like it's updating ok.

    Now if you just Edit the source a click OK the telnet window should show you a few lines containing "CheckWarehouse" - do you get them?

    Please could you post the following:

    • From Voir les détails du gestionnaire de mise à jour starting from Heure de la dernière mise à jour binaire up to a few lines of Historique
    • and from the Systèmes d'extrémité view the server's  Détails de l'ordinateur the value of Dernier message reçu de l'ordinateur.

    Another place to check are the Agent-yyyymmdd-hhmmss.logs in %ProgramData%\Sophos\Remote Management System\3\Agent\Logs. Of interest are the lines starting with SDDM in the text portion. 

    Re: telnet to ports 8192, 8194: The behaviour of port 8192 is correct. 8194 should connect but doesn't show a prompt (as it is used for talking to the server).

    Christian

    :10583
Reply
  • 0

    Looks like it's updating ok.

    Now if you just Edit the source a click OK the telnet window should show you a few lines containing "CheckWarehouse" - do you get them?

    Please could you post the following:

    • From Voir les détails du gestionnaire de mise à jour starting from Heure de la dernière mise à jour binaire up to a few lines of Historique
    • and from the Systèmes d'extrémité view the server's  Détails de l'ordinateur the value of Dernier message reçu de l'ordinateur.

    Another place to check are the Agent-yyyymmdd-hhmmss.logs in %ProgramData%\Sophos\Remote Management System\3\Agent\Logs. Of interest are the lines starting with SDDM in the text portion. 

    Re: telnet to ports 8192, 8194: The behaviour of port 8192 is correct. 8194 should connect but doesn't show a prompt (as it is used for talking to the server).

    Christian

    :10583
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