Hello,
I work for a school district and today I encountered a problem with a Windows 7 professional computer running Sophos Antivirus, Remote Management System, and AutoUpdater. Every time the computer would boot, a message would appear from ALMon.exe saying "error loading external resource".
Without doing any research, I (stupidly) decided it would be best to uninstall and re-install the software. It was only after I began the procedure that I realized this computer was affected by SHH/Updater bug.
I was able to un-install the anti-virus component, then the remote management system. Then I tried to uninstall the autoupdater and I received an error message:
- Error 25010.An error occured while running the custom action 'NoUpdateInProgress'. Contact your support Personnel.
and then
- Error 25010. An error occured while running the custom action 'WaitUntilFileUnlocked'. Contact your support personnel.
I tried restarting the computer and when I did, the Sophos antivirus component reappeard in the Programs/Features list!
I am not able to unintall either of them now. For the antivirus, the progress bar advances and then completely reverses itself and the installer quits. For the autoupdater, the same error appears. I am at a loss as to the next thing to try. Any ideas?
This thread was automatically locked due to age.
