Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 5 replies
  • Subscribers 1 subscriber
  • Views 17615 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to Remove Sophos

jstevens

Hello,

I work for a school district and today I encountered a problem with a Windows 7 professional computer running Sophos Antivirus, Remote Management System, and AutoUpdater.  Every time the computer would boot, a message would appear from ALMon.exe saying "error loading external resource".

Without doing any research, I (stupidly) decided it would be best to uninstall and re-install the software.  It was only after I began the procedure that I realized this computer was affected by SHH/Updater bug. 

I was able to un-install the anti-virus component, then the remote management system.  Then I tried to uninstall the autoupdater and I received an error message:

  • Error 25010.An error occured while running the custom action 'NoUpdateInProgress'. Contact your support Personnel.

and then

  • Error 25010. An error occured while running the custom action 'WaitUntilFileUnlocked'. Contact your support personnel.

I tried restarting the computer and when I did, the Sophos antivirus component reappeard in the Programs/Features list!

I am not able to unintall either of them now.  For the antivirus, the progress bar advances and then completely reverses itself and the installer quits.  For the autoupdater, the same error appears.  I am at a loss as to the next thing to try.  Any ideas?

:40223


This thread was automatically locked due to age.
Parents
  • 0

    I was able to use the SHH/Updater removal script and it was successfully able to fix Sophos Autoupdate.  I then attempted to update Sophos and that failed.  I then re-ran the installer and that successfully installed the Remote Management system and attempted to install Sophos Antivirus, but the latter failed.  I checked in Programs and Features and see Antivirus is still listed there, but it must be broken because it does not show the Sophos logo next to it.  I try to uninstall it manually, but I get the error:

    "The installed product does not match the installation source(s). Until a matching source is provided or the installed product and source are synchronized, this action cannot be performed."

    It has a path to the folder C:\ProgramData\Sophos\AutoUpdate\cache\savxp\ listed in the box.  A quick Google search did not help much.

    :40313
Reply
  • 0

    I was able to use the SHH/Updater removal script and it was successfully able to fix Sophos Autoupdate.  I then attempted to update Sophos and that failed.  I then re-ran the installer and that successfully installed the Remote Management system and attempted to install Sophos Antivirus, but the latter failed.  I checked in Programs and Features and see Antivirus is still listed there, but it must be broken because it does not show the Sophos logo next to it.  I try to uninstall it manually, but I get the error:

    "The installed product does not match the installation source(s). Until a matching source is provided or the installed product and source are synchronized, this action cannot be performed."

    It has a path to the folder C:\ProgramData\Sophos\AutoUpdate\cache\savxp\ listed in the box.  A quick Google search did not help much.

    :40313
Children
No Data