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Download of RMSNT failed

alceryes

We have a brand new Win 7 laptop. After fully uninstalling Symantec Internet security and rebooting I proceeded to push the Sophos install from the server. It looked good at first (no errors) but then gave me 'download of RMSNT failed'. Now I can't uninstall 2 of the 3 Sophos components (starts uninstall process and window just closes) on the laptop and continually get errors in the server console. I tried turning off all sophos services before uninstall but still can't uninstall 2 of the 3 installs. Does anyone have any pointers or is there an uninstall utility?

TIA!

:21021


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    Hello alceryes ,

    putting aside the uninstall for the moment. That you get an alert about RMS download failed (and the fact you can uninstall it)  indicates that RMS has been installed and is working. Only later it fails to download just this component (but can inform SEC of this fact so RMS is still working). Is there a specific error in the Updating Log? A more detailed reason might be in the ALUpdate logs (%ProgramData%\Sophos\AutoUpdate\Logs). I don't think that an uninstall would solve the issue.

    As for differs from policy - could you please check which policy (or policies) differ?

    Christian

    :21073
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  • 0

    Hello alceryes ,

    putting aside the uninstall for the moment. That you get an alert about RMS download failed (and the fact you can uninstall it)  indicates that RMS has been installed and is working. Only later it fails to download just this component (but can inform SEC of this fact so RMS is still working). Is there a specific error in the Updating Log? A more detailed reason might be in the ALUpdate logs (%ProgramData%\Sophos\AutoUpdate\Logs). I don't think that an uninstall would solve the issue.

    As for differs from policy - could you please check which policy (or policies) differ?

    Christian

    :21073
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