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Download of RMSNT failed

alceryes

We have a brand new Win 7 laptop. After fully uninstalling Symantec Internet security and rebooting I proceeded to push the Sophos install from the server. It looked good at first (no errors) but then gave me 'download of RMSNT failed'. Now I can't uninstall 2 of the 3 Sophos components (starts uninstall process and window just closes) on the laptop and continually get errors in the server console. I tried turning off all sophos services before uninstall but still can't uninstall 2 of the 3 installs. Does anyone have any pointers or is there an uninstall utility?

TIA!

:21021


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    Hi, Alceryes,

        First thing i would suggest, is to check what services are running in the task manager, as it may be trying to update and uninstall at the same time, check if there is an msiexec.exe in the process and stop it, I know you have to uninstall each piece of sophos sophos in a particular order, the link escapes me now,  you may do a search for it. Is there a firewall running on the laptop.

      If you do get it uninstalled, can you run a manual install from the UNC path.

    :21057
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  • 0

    Hi, Alceryes,

        First thing i would suggest, is to check what services are running in the task manager, as it may be trying to update and uninstall at the same time, check if there is an msiexec.exe in the process and stop it, I know you have to uninstall each piece of sophos sophos in a particular order, the link escapes me now,  you may do a search for it. Is there a firewall running on the laptop.

      If you do get it uninstalled, can you run a manual install from the UNC path.

    :21057
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