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Download of RMSNT failed

We have a brand new Win 7 laptop. After fully uninstalling Symantec Internet security and rebooting I proceeded to push the Sophos install from the server. It looked good at first (no errors) but then gave me 'download of RMSNT failed'. Now I can't uninstall 2 of the 3 Sophos components (starts uninstall process and window just closes) on the laptop and continually get errors in the server console. I tried turning off all sophos services before uninstall but still can't uninstall 2 of the 3 installs. Does anyone have any pointers or is there an uninstall utility?

TIA!

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0 alceryes over 13 years ago

Thanks for your reply.
The only one of the three components I can uninstall is the 'Remote Administration...'. Both the Anti Virus and Auto Update start to uninstall but then the uninstall box just disappears. The two errors I am seeing in SEC are 'Download of RMSNT failed' and 'Differs from Policy'. Also, on the laptop itself I've got an 'X' on the Sophos shield in the systray and it states 'download of updates failed'.
28 other desktops and laptops that I've pushed the install to (the same way) are all working fine.
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0 alceryes over 13 years ago

Thanks for your reply.
The only one of the three components I can uninstall is the 'Remote Administration...'. Both the Anti Virus and Auto Update start to uninstall but then the uninstall box just disappears. The two errors I am seeing in SEC are 'Download of RMSNT failed' and 'Differs from Policy'. Also, on the laptop itself I've got an 'X' on the Sophos shield in the systray and it states 'download of updates failed'.
28 other desktops and laptops that I've pushed the install to (the same way) are all working fine.
:21053
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Vote Up 0 Vote Down

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