Hello,
my Sophos can't auto update. This is what I can see from my log files. For every auto update I obtain this code.
ALUpdate(AutoUpdate.Started): *************** Sophos AutoUpdate started ***************
Trace(2013-May-13 06:27:49): UpdateCoordinator::UpdateNow: Entering
Trace(2013-May-13 06:27:49): PopulateCache: Entering
Trace(2013-May-13 06:27:49): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2013-May-13 06:27:49): UpdateLocationFacade:: SyncProduct: Last Update Mechanism = CID
Trace(2013-May-13 06:27:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2013-May-13 06:27:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-May-13 06:27:49): Calling package_source_init
Trace(2013-May-13 06:27:49): TrySyncProduct, Calling BeginSync
Trace(2013-May-13 06:27:49): Custom certificate already present.
Trace(2013-May-13 06:27:49): CalculateChecksum. Processing file C:\Program Files\Sophos\AutoUpdate\cache\escdp.dat
Trace(2013-May-13 06:27:49): Remote connection over HTTP.
Trace(2013-May-13 06:27:50): Read file master.upd (Remote).
Trace(2013-May-13 06:27:50): Synchronised file root.upd (Local).
Trace(2013-May-13 06:27:50): Synchronised file escdp.dat (Local).
Trace(2013-May-13 06:27:50): ParseCustomerIDFile: completed: 0
Trace(2013-May-13 06:27:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: SyncProduct - Updating Product: RMSNT
Trace(2013-May-13 06:27:50): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server http://xxx
Trace(2013-May-13 06:27:50): Checksum found in master.upd matches cached cidsync.upd : 4aa715fb. Skipping download
Trace(2013-May-13 06:27:50): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2013-May-13 06:27:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2013-May-13 06:27:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2013-May-13 06:27:50): UpdateLocationFacade:: SyncProduct: Last Update Mechanism = CID
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: SyncProduct - Updating Product: SAVXP
Trace(2013-May-13 06:27:50): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server http://xxx
Trace(2013-May-13 06:27:50): Checksum found in master.upd matches cached cidsync.upd : 6cf207d5. Skipping download
Trace(2013-May-13 06:27:50): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2013-May-13 06:27:50): UpdateLocationFacade:: SyncProduct: Last Update Mechanism = CID
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2013-May-13 06:27:50): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server http://xxx
Trace(2013-May-13 06:27:50): Checksum found in master.upd matches cached cidsync.upd : 97afde11. Skipping download
Trace(2013-May-13 06:27:50): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2013-May-13 06:27:50): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2013-May-13 06:27:50): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2013-May-13 06:27:50): ALUpdate(Action.Skipped): Installation of RMSNT skipped
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate...
Trace(2013-May-13 06:27:50): CustomFileMap::CustomFileMap. CachePath = C:\Program Files\Sophos\AutoUpdate\cache
Trace(2013-May-13 06:27:50): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File path = C:\Program Files\Sophos\AutoUpdate\cache\rms.custom
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File exists and appears valid.
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate complete.
Trace(2013-May-13 06:27:50): ALUpdate(Action.Skipped): Installation of SAVXP skipped
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate...
Trace(2013-May-13 06:27:50): CustomFileMap::CustomFileMap. CachePath = C:\Program Files\Sophos\AutoUpdate\cache
Trace(2013-May-13 06:27:50): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File path = C:\Program Files\Sophos\AutoUpdate\cache\savxp.custom
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File exists and appears valid.
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate complete.
Trace(2013-May-13 06:27:50): ALUpdate(Action.Skipped): Installation of Sophos AutoUpdate skipped
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate...
Trace(2013-May-13 06:27:50): CustomFileMap::CustomFileMap. CachePath = C:\Program Files\Sophos\AutoUpdate\cache
Trace(2013-May-13 06:27:50): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File path = C:\Program Files\Sophos\AutoUpdate\cache\sau.custom
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File exists and appears valid.
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate complete.
Trace(2013-May-13 06:27:50): RMSMessageHandler: ALUpdateEnd
Trace(2013-May-13 06:27:50): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-May-13 06:27:50): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-May-13 06:27:50): IPCSender:: ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-May-13 06:27:50): IPCSender:: ProcessSend: No messages in queue, starting to wait
Trace(2013-May-13 06:27:51): IPCSender:: ProcessSend exiting
Trace(2013-May-13 06:37:49): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2013-May-13 06:37:49): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2013-May-13 06:37:49): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2013-May-13 06:37:49): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2013-May-13 06:37:49): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2013-May-13 06:37:49): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2013-May-13 06:37:49): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2013-May-13 06:37:49): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2013-May-13 06:37:49): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2013-May-13 06:37:49): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2013-May-13 06:37:49): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2013-May-13 06:37:49): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2013-May-13 06:37:49): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2013-May-13 06:37:49): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2013-May-13 06:37:49): Computer is a possible cluster
Trace(2013-May-13 06:37:49): GetClusterName - attempting to open the cluster.0
Trace(2013-May-13 06:37:49): Failed to open ISCluster object. Error 0x800706d9
Trace(2013-May-13 06:37:49): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-May-13 06:37:49): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2013-May-13 06:37:49): Considering subscribed products.
Trace(2013-May-13 06:37:49): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-May-13 06:37:49): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2013-May-13 06:37:49): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2013-May-13 06:37:49): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2013-May-13 06:37:49): IPCSender:: ProcessSend started
Trace(2013-May-13 06:37:49): IPCSender:: ProcessSend: No messages in queue, starting to wait
Trace(2013-May-13 06:37:49): RMSMessageHandler: ALUpdateStart
Trace(2013-May-13 06:37:49): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-May-13 06:37:49): IPCSender:: ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-May-13 06:37:49): IPCSender:: ProcessSend: No messages in queue, starting to wait
Someone can help me?
Best Regards,
Massimiliano Perlini
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