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Can't execute Auto Update

massiperli

Hello,

my Sophos can't auto update. This is what I can see from my log files. For every auto update I obtain this code.

ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2013-May-13 06:27:49): UpdateCoordinator::UpdateNow: Entering
Trace(2013-May-13 06:27:49): PopulateCache: Entering
Trace(2013-May-13 06:27:49): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2013-May-13 06:27:49): UpdateLocationFacade:: SyncProduct: Last Update Mechanism = CID
Trace(2013-May-13 06:27:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2013-May-13 06:27:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-May-13 06:27:49): Calling package_source_init
Trace(2013-May-13 06:27:49): TrySyncProduct, Calling BeginSync
Trace(2013-May-13 06:27:49): Custom certificate already present.
Trace(2013-May-13 06:27:49): CalculateChecksum. Processing file C:\Program Files\Sophos\AutoUpdate\cache\escdp.dat
Trace(2013-May-13 06:27:49): Remote connection over HTTP.
Trace(2013-May-13 06:27:50): Read file master.upd (Remote).
Trace(2013-May-13 06:27:50): Synchronised file root.upd (Local).
Trace(2013-May-13 06:27:50): Synchronised file escdp.dat (Local).
Trace(2013-May-13 06:27:50): ParseCustomerIDFile: completed: 0
Trace(2013-May-13 06:27:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: SyncProduct - Updating Product: RMSNT
Trace(2013-May-13 06:27:50): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server http://xxx
Trace(2013-May-13 06:27:50): Checksum found in master.upd matches cached cidsync.upd : 4aa715fb. Skipping download
Trace(2013-May-13 06:27:50): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2013-May-13 06:27:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2013-May-13 06:27:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2013-May-13 06:27:50): UpdateLocationFacade:: SyncProduct: Last Update Mechanism = CID
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: SyncProduct - Updating Product: SAVXP
Trace(2013-May-13 06:27:50): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server http://xxx
Trace(2013-May-13 06:27:50): Checksum found in master.upd matches cached cidsync.upd : 6cf207d5. Skipping download
Trace(2013-May-13 06:27:50): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2013-May-13 06:27:50): UpdateLocationFacade:: SyncProduct: Last Update Mechanism = CID
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2013-May-13 06:27:50): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server http://xxx
Trace(2013-May-13 06:27:50): Checksum found in master.upd matches cached cidsync.upd : 97afde11. Skipping download
Trace(2013-May-13 06:27:50): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2013-May-13 06:27:50): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2013-May-13 06:27:50): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2013-May-13 06:27:50): ALUpdate(Action.Skipped): Installation of RMSNT skipped
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate...
Trace(2013-May-13 06:27:50): CustomFileMap::CustomFileMap.  CachePath = C:\Program Files\Sophos\AutoUpdate\cache
Trace(2013-May-13 06:27:50): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File path = C:\Program Files\Sophos\AutoUpdate\cache\rms.custom
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File exists and appears valid.
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate complete.
Trace(2013-May-13 06:27:50): ALUpdate(Action.Skipped): Installation of SAVXP skipped
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate...
Trace(2013-May-13 06:27:50): CustomFileMap::CustomFileMap.  CachePath = C:\Program Files\Sophos\AutoUpdate\cache
Trace(2013-May-13 06:27:50): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File path = C:\Program Files\Sophos\AutoUpdate\cache\savxp.custom
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File exists and appears valid.
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate complete.
Trace(2013-May-13 06:27:50): ALUpdate(Action.Skipped): Installation of Sophos AutoUpdate skipped
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate...
Trace(2013-May-13 06:27:50): CustomFileMap::CustomFileMap.  CachePath = C:\Program Files\Sophos\AutoUpdate\cache
Trace(2013-May-13 06:27:50): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File path = C:\Program Files\Sophos\AutoUpdate\cache\sau.custom
Trace(2013-May-13 06:27:50): CustomFileMap::Read: File exists and appears valid.
Trace(2013-May-13 06:27:50): CIDUpdateLocation:: OnNullUpdate complete.
Trace(2013-May-13 06:27:50): RMSMessageHandler: ALUpdateEnd
Trace(2013-May-13 06:27:50): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-May-13 06:27:50): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-May-13 06:27:50): IPCSender:: ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2013-May-13 06:27:50): IPCSender:: ProcessSend: No messages in queue, starting to wait
Trace(2013-May-13 06:27:51): IPCSender:: ProcessSend exiting
Trace(2013-May-13 06:37:49): ALUpdate started: -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2013-May-13 06:37:49): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2013-May-13 06:37:49): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.
Trace(2013-May-13 06:37:49): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2013-May-13 06:37:49): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2013-May-13 06:37:49): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2013-May-13 06:37:49): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2013-May-13 06:37:49): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2013-May-13 06:37:49): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2013-May-13 06:37:49): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2013-May-13 06:37:49): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2013-May-13 06:37:49): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2013-May-13 06:37:49): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2013-May-13 06:37:49): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2013-May-13 06:37:49): Computer is a possible cluster
Trace(2013-May-13 06:37:49): GetClusterName - attempting to open the cluster.0
Trace(2013-May-13 06:37:49): Failed to open ISCluster object. Error 0x800706d9
Trace(2013-May-13 06:37:49): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-May-13 06:37:49): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2013-May-13 06:37:49): Considering subscribed products.
Trace(2013-May-13 06:37:49): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-May-13 06:37:49): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2013-May-13 06:37:49): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2013-May-13 06:37:49): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2013-May-13 06:37:49): IPCSender:: ProcessSend started
Trace(2013-May-13 06:37:49): IPCSender:: ProcessSend: No messages in queue, starting to wait
Trace(2013-May-13 06:37:49): RMSMessageHandler: ALUpdateStart
Trace(2013-May-13 06:37:49): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-May-13 06:37:49): IPCSender:: ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-May-13 06:37:49): IPCSender:: ProcessSend: No messages in queue, starting to wait

Someone can help me?

Best Regards,

Massimiliano Perlini

:40001


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Parents
  • 0

    Hello Massimiliano,

    I see. From the logs I get it you are downloading via HTTP (guess you only anonymised the server). Looks like the CID is stale, i.e. it is not updated on the server. You should contact your Sophos administrator (or whoever is responsible for the server). 

    Christian

    :40013
Reply
  • 0

    Hello Massimiliano,

    I see. From the logs I get it you are downloading via HTTP (guess you only anonymised the server). Looks like the CID is stale, i.e. it is not updated on the server. You should contact your Sophos administrator (or whoever is responsible for the server). 

    Christian

    :40013
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