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Sophos Endpoint memory and resource hog on XP and Windows 7

keiths

We are a longtime user of Sophos Enterprise Endpoint. We have had increased reports of Sophos slugging our PCs, which are mainly XP SP3. We recently applied a standalone version of version 10 to a new Windows 7 netbook, and had to take it off as it rendered it almost useless (incredibly slow boot, over 10% memony (110Mb) in use on a 1Gb netbook.

Looking at my desktop (Windows XP) SAVService is using 139Mb on a 1Gb PC - far and away the greatest user of memory. As we have renewed our licences for another couple of years, I'd hate to have to move to something more efficient!

Advice please! Regards, Keith

:22767


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    Hi,

    Pinning down why it is slow would be the first step, I assume it's not just a scheduled scan taking place when the machines appear slower for example?  

    I would start by changing a few settings of SAV on the machine to see what helps (on-access, behavior monitoring, etc..), this should point you in the right direction.  Of note, fresh installs of 10 will have different settings than a machine that has been upgraded from say 9.7: http://www.sophos.com/support/knowledgebase/article/114345.html .  So If you try changing on-access back to just on-read, does that help restore the performance?

    Tools like Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645 ) are also very helpful to see what exactly is going on and where resources are being spent.  Maybe a simple exclusion would help, if you can isolate the cause, it can usually be remedied.  

    Jak

    :22775